Business ProfileforCox Communications

1. This complaint is from ******** ******* ******, and concerns a former COX Business Systems account. A copy of the original Commercial Services Agreement dated 6/24/2021 is included. (Atch #1) 2. The contract required that in order for the contract to not be automatically renewed, it was necessary to notify COX in writing at least 30 days in advance of the end of the current contract period. The church did provide by first class US Postal Service mail such a written notice of termination dated 04/01/2024 which meets these requirements. (Atch #2) Since the former contract was supposed to expire on 05/24/2024 all of the property belonging to COX was disconnected on 05/23/24. 3. A representative of the church also spoke by telephone with a representative of COX Business Services on 04/30/2024. The substance of that telephone conversation was documented in a detailed Memorandum for Record which is included. (Atch #3) 4. All equipment owned by COX Business Systems was returned to COX by United Parcel Service (UPS) on 05/28/2024. And the tracking number for that shipment indicates all equipment belonging to COX was delivered to them on 05/29/2024. A copy of the UPS receipt is included. (Atch #4) 5. In summary, the church complied with the contract procedures to notify COX in writing that it chose to terminate rather than renew the contract. A representative of the church also spoke with a representative of COX on the telephone. And the church also returned all the equipment which belonged to COX. The church has now received a bill for $504.43. (Atch #5) Since the regular monthly fee for the former service ranged from $243.91 to 243.97 this can only mean that COX has failed to terminate the service in compliance with the church’s legal request. 6. The church is seeking: (a) Written notification that the subject account has been terminated retroactively to the date it was supposed to be terminated; and, (b) Confirmation that the church does not owe COX anything.