Customer ReviewsforCox Communications

Would give this place less than 0 stars if I could. I just moved into an apartment that only uses Cox and has their panoramic wifi installed already. I asked 3 different times through text and phone if there was an equipment rental fee for the equipment and all 3 times was told no. I screenshot all the chats and save the chat logs. Next month, I was charged $20 for the rental. I ask again through chat and phone and finally got a "yes, there is a rental fee" after I showed them the previous chat logs. I asked if I could use my own equipment instead, and they took me on a 3 hour journey to find the right person. After 3 hours, I get to someone that said "yes, you can use your own equipment. Let us refund you and you can send the panoramic wifi back". They route me to the 6th department of the day and turns out "you have to use our panoramic wifi and this so the wrong department to get something sent back to us. Call the number on the website to do that" and disconnected me from the chat. I'm not sure if this was a joke. I finally went to an actual Cox store and let them know what was going on. They're were able to confirm that I can use my own equipment and can just leave the panoramic wifi at the apartment, and get rid of the equipment charges. Why did this take so much effort? Also I am being charged $50/month for 1280gb. I've lived in a larger city than Phoenix and was charged $50/month for UNLIMITED DATA. They also pride themselves with an app that can track usage. It's only tracking time spent on each device and not actual usage. For someone that meters usage, you should be able to see gb usage for each device. I'm planning on leaving Phoenix just to get away from Cox. A lot of people don't have this luxury and is stuck in their game. How is this company so predatory and useless at the same time?

Terrible service. 0 star review for YEARS. Have been a customer for years, the service at my current house (over 10 yrs) would go out EVERY DAY, as well as my neighbors. They could not fix the issue yet continued to raise our bills. I canceled my service with them, kindly explained the issue to the rep on the phone, was told there would be no further billing but I still got another bill for $21, have no idea what it was for. Tried calling in, after normal stupid wait time I hung up, my own time was worth more than the final bill. Went with AT&T fiber that my son ordered for our house. NO ISSUE with the fiber. Stay away from COX is all I can say.

if i could leave zero stars i would. our internet is always spotty, constantly cutting out randomly, and going out in our area taking hours to fix for an outage effecting, at most, 50 people. i pay over 100 dollars a month for internet that can’t even be bothered to let me speak with a rep because they’re ‘ already working to fix the problem ‘ but taking three and a half hours to do so. i will be looking into switching service providers. this is absolutely ridiculous.

Terrible customer service and the service they provide is definitely not as good as they say it is. I've had enough. I think it's time to go without internet if it means that I have to continue supporting a company like this.

The worst service and internet I’ve ever had. I moved from Texas to Arizona and have been here a year. My apartment is contracted with Cox and so I have to use it which already irritates me. Last year I went to the cox store and had to purchase a router for my apartment after I was told repeatedly that there should have been a modem there when there was not. I paid, brought it home, and tried to set it up with no success and called for them help. Was told someone would have to come out to help and had to schedule an appointment. Finally got everything set up several days later and working. This weekend I moved to a new unit in the same complex. The week before I requested service transfer to my new unit. Received confirmation that everything was ready to go from an account stand point. Went to connect the modem today and couldn’t get connected. It’s Sunday so all of them are closed and no one’s on the phone so I spoke to several agents via live chat. SPECIFICALLY SAID WE MOVED UNITS SAME COMPLEX I NEED MY HELP WITH MY MODEM, THE SERVICE SHOULD BE ALREADY TRANSFERRED TO THIS UNIT VIA MY ACCOUNT. The live agent then proceeded to CANCEL my account altogether, telling my they just needed to turn off the service at the old apartment to start the service in the new apartment. Transferred me to account services to verify all my account information and was then transferred to tech again. New agent then says we can’t connect our previous modem THAT I PAID FOR because the new unit “should have come with its own unique router” and I can confirm IT DID NOT. so I explain everything from above and asks why I can’t just use the modem that I bought from cox. The person was rude and unhelpful. They told us we cancelled our services, I can assure you sir I did not cancel anything, the moron before you did apparently and now they are making us pay 50 to make a new account and get a new modem. Literally the worst service experience ever

I had Cox Internet and was very satisfied. So after 25 years with AT&T Mobile, when Cox offered a great package deal to move to Cox Mobile, I decided to try it knowing they were using Verizon towers. The service was not good. So on 3 May 2024, I decided to transfer back to AT&T. In doing the transfer, Cox provided a transfer pin to use when ready to make the transfer. But instead, Cox immediately disconnected my mobile service leaving me and my wife with no way to communicate with anyone or each other since we don't have a land line. I spent 7 hours away trying to get Cox to release the lines while working with AT&T. During this time, my wife was panicking since she couldn't reach me using neighbors' phones. Now, all attempts by me and AT&T to get Cox to release the lines have failed(even though they have disconnect them) and this section of Cox Mobile doesn't work on weekends. This is a new service(Mobile) Cox is offering. This is not the way to treat customers when you are trying to develop a new business line. Based upon this experience, I would not recommend Cox Mobile. But their Internet Service has been fine.

Cox customer service is horrible. Talked to 6 people today. My bill was supposed to be lowered to $60 when I called 3/15 noticed my bill was not lowered. Went through chat got no help. Called a live person, transferred to another person Rhonda then transferred to manager Barbara then she accidentally hung up on me a didn’t call back. So called again so I am at an hour on the phone, spoke to another person Joshua then transferred to another person whom refused to transfer me to a manager. Sucks I am happy with the internet service but can get no help on billing. I was told 3/15/24 my bill would be lowered from $60 to $90 a month. Was not lowered. Went through so many hoops and did not get help. Cox is about to loose a loyal for many years customer!

I work from home to internet in vital part of my life at home, when I got cox they had constant outages, at one point one of they’re outages lasted two days, when I am experiencing outages I am unable to complete my work and it was causing issues at my workplace, putting me in a risky position at work, I was forced to find another internet provider that was more reliable. When I called to cancel they informed me I would need to bring the equipment in to UPS or a Cox store - in the past when I had to leave cox they had a tech come out for free to pick up their equipment- so when they informed me of this I was very put off. I had just missed a day of work due to the outages experienced the day before, I lost $200 worth of income for missing due to not having internet, and then when I finally call to disconnect they wanted me to spend more of my time and money on gas to return they’re equipment. I was on the phone with customer service for over 2hours trying to get someone to send a tech out to pick up they’re equipment, they refused and one of their representatives actually at one point hung up on me when I respectfully asked to speak to her manager about the issue. This entire experience was completely unacceptable. If there are other providers in your area, try to get with them instead of this horrible company!

Everyday at 3pm I get shut off and rebooted. Not sure why. But if you want TV or download speeds in the afternoon this is not a good service for you! They have a governor on your shit! A 30 day reviewed this. From an actual user.

I had a terrible experience trying to cancel my service. I struggled with unstable services and daily short outages, they would never help me. When I finally found an alternative service and called to cancel, they informed me that they needed 30 days notice, so I would be charge an extra month. I also have to bring the router to a UPS store to return it. If they pick it up it would be a $100 charge. Overall, the pricing for a business internet service is ridiculous, all while delivering unstable service and frequent outages.