ComplaintsforAvio Credit, Inc.

• Initial Complaint

  06/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In july 2021 i borrowed $**** to fix my car amidst the pandemic, i have been paying back the loan for over a year with ***% apr, i have paid back the $**** and then some. They want almost triple what i financed out and im struggling to pay it, transactions like this should be illegal especially during a pandemic.

  Business response

  06/29/2022

  Business Response /* (1000, 5, 2022/06/11) */ We have thoroughly reviewed the account and as a brief background, the Company's records reflect that Mr. ****** obtained an installment loan online on July 6, 2021, for the principal amount of $******** to be repaid in ** payments of $****** beginning on August 2, 2021, with a final payment of $****** due on July 2, 2023. Prior to finalizing the loan, a copy of the loan agreement was provided to him. The Installment Loan allows customers to pay off their loan by giving a set schedule and minimum dollar amount for payment. In each payment some of the funds go toward paying down the principal amount so that at the end of their payment schedule, the loan will be paid off. Avio Credit encourages customers to use this product as a short-term financial solution and whenever possible, payoff early to avoid accruing interest. The balance may be paid back at any time with no penalty for early payoff. The interest rate, finance charge and repayment schedule are plainly disclosed on the first page of the loan agreement and by signing the agreement, Mr. ****** acknowledged his understanding that Avio Credit would earn interest on the outstanding balance from the date of the transaction until paid in full. We believe that the conditions of the loan were clearly disclosed and find no discrepancy or concern in how the transaction was processed. Avio Credit does not have a prepayment penalty on any products offered and customers are encouraged to pay the principal balance as soon as possible to avoid continuing interest charges. To date Avio Credit has promptly and accurately posted twelve (12) payments totaling $******** towards Mr. ******** outstanding loan balance. Avio Credit understands that unforeseen circumstances may occasionally arise that result in temporary financial setbacks such that making timely payments are difficult. Thank you for alerting us to the Customer's concern and the opportunity to find a resolution. Consumer Response /* (3000, 7, 2022/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They were absolutely no help, they double charged my account this month and im still waiting on a refund, that cost me $** in overdraft fees. Never using them ever again and will be letting others know as well. This is ridiculous. They have thier $**** back and then some, its not like they are losing money. Business Response /* (4000, 9, 2022/06/16) */ We believe that the conditions of the loan were clearly disclosed and find no discrepancy or concern in how the loan was processed. The payment debited for the past due amount was authorized per the signed loan agreement and payment authorization. Avio Credit attempted to reach the customer to advise that a refund has been issued in the amount of $****** but were unsuccessful and have not received a return call. Please note that the customer will be responsible for the remaining balance. We appreciate your efforts in alerting us to the consumer's concerns and hope that the customer finds our response satisfactory.

• Initial Complaint

  03/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I lost my job due to covid, avio said they would work with me until i got a job now they sent my account elsewhere. I will only pay avio personally I have been scammed too many times. ***********************************************************************

  Business response

  04/20/2022

  Business Response /* (1000, 5, 2022/03/31) */ We have thoroughly reviewed your account and could not find any violations of law or best practices. Our records show that on you entered into an Installment Loan in the amount of $******** to be repaid in ** monthly payments of $****** with a final payment of $******. Prior to finalizing the loan, a copy of the loan agreement was available to you. The Installment Loan allows customers to pay off their loan by giving a set schedule and minimum dollar amount for payment. In each payment some of the funds go toward paying down the principal amount so that at the end of their payment schedule, the loan will be paid off. Avio Credit encourages customers to use this product as a short term financial solution and whenever possible, payoff early to avoid accruing interest. The balance may be paid back at any time with no penalty for early payoff. The interest rate, finance charge and repayment schedule are plainly disclosed on the first page of the loan agreement and by signing the agreement, you acknowledged your understanding that Avio Credit would earn interest on the outstanding balance from the date of the transaction until paid in full. We believe that the conditions of the loan were clearly disclosed and find no discrepancy or concern in how the transaction was processed. Avio Credit does not have a prepayment penalty on any products offered and customers are encouraged to pay the principal balance as soon as possible to avoid continuing interest charges. To date Avio Credit has promptly and accurately posted one (1) payment totaling $****** towards your outstanding loan balance. Avio Credit understands that unforeseen circumstances may occasionally arise that result in temporary financial setbacks such that making timely payments are difficult. Accordingly, Avio Credit is willing to discuss mutually satisfactory repayment arrangements in order to assist paying back your loan. We encourage you to call ******** directly at ************** to discuss repayment options. Consumer Response /* (3000, 7, 2022/04/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not saying I will not pay I am saying I will only pay Avio directly not the collection agency ******************** Business Response /* (4000, 9, 2022/04/14) */ We have thoroughly reviewed the customer's account and find that there were no violations of law or best practices. Our records reflect that payment was not made on the due date and the loan went into default status on August 26, 2021. Avio Credit attempted to contact Ms. ***** to assist with repayment but were unsuccessful. The outstanding loan account was then placed with a third-party debt collection agency, ******************************** ("********"), on December 26, 2021. ******** has also attempted to contact Ms. ***** to set up payment arrangements. To date, no payments or payment arrangements have been made and the loan balance is still outstanding. It is important to note that Avio Credit and ******** abide by the Fair Debt Collection Practices Act and do not engage in threatening or harassing tactics in order to collect legitimate debt. Avio Credit denies the communications detailed in Ms. ******* complaint. Ms. ***** is encouraged to contact ******** directly at ************** in order to make arrangements to satisfy the outstanding debt, or with any additional questions regarding her account. Consumer Response /* (4200, 11, 2022/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) again yes ** has harassed me

• Initial Complaint

  11/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company lied about their financing. ****** uses them, and the bill for my security system was $*****. They said they advanced me $*****, which is completely untrue. They need to be held accountable

  Business response

  12/27/2021

  Business Response /* (1000, 5, 2021/11/29) */ As brief background, the Customer obtained an open-end line of credit loan in the principal amount of $******** on October 9, 2021 online at www.aviocredit.com. The funds were deposited into the Customer's bank account ending in **** on October 10, 2021, which he provided during the loan process. Open-end line of credit loans give customers the flexibility of repeated transactions without having to take out an additional loan. As the outstanding principal balance is paid down, the amount of credit the borrower is approved for is made available to advance. Daily finance charges accrue against the outstanding unpaid principal balance in accordance with ********* state law. Open-end credit involves billing periods and reoccurring minimum payments of finance charges and principal based on the outstanding balance of the loan. The State of ********* requires a minimum principal reduction. In order to comply with the minimum state-required principal reduction, Avio Credit requires that minimum payments include a principal reduction of *% or $**** for Customers who get paid bi-weekly/twice-a-month, or *% or $* for Customers who get paid monthly, whichever is greater. Billing statements are generated and sent to customers at least fourteen days prior to the payment due date. The billing statements include the next minimum payment due, next payment due date and total amount past due (if any). *********** encourages customers to use this product as a short-term financial solution and, whenever possible, payoff early to avoid accruing interest. The Customer acknowledged the terms and conditions of the loan by signing the loan agreement and disclosure statement. The loan agreement clearly discloses the annual percentage rate in accordance with the Federal Truth in Lending Act and Regulation Z. The signed disclosure statement detailed the first and second payment dates, the estimated payment amounts, as well as, how the payment would be divided between interest and principal. By signing the disclosure statement he acknowledged the following: You are strongly encouraged to pay your principal balance as soon as possible to avoid continuing finance charges. You should consider other credit products and options for long term needs. This is a high interest loan. This loan accrues interest on a daily basis. Records show the loan account went into past due status on October 30, 2021 when the first payment was missed. Thereafter, collection activities commenced as allowed by law. Avio Credit attempted to contact the Customer to discuss the past due balance and assist with repayment but have been unsuccessful. We believe that the conditions of the loan were clearly disclosed and find no discrepancy or concern in the payments or how the transactions were processed. Avio Credit understands that unforeseen circumstances may occasionally arise that result in temporary financial setbacks such that making timely payments are difficult. Accordingly, Avio Credit is willing to discuss mutually satisfactory repayment arrangements with the Customer in order to assist him in paying back his loan. We urge him to contact Avio Credit's Customer Service department directly at ************ to discuss his account and payment options. With regards to the Customer's specific case description, it appears his complaint might be directed at different company other than Avio Credit. Avio Credit does not finance security systems and has no affiliation with ******. Additionally, funds in the amount of $******** were deposited into the Customer's bank account. If the Customer is disputing this fact then he would need to provide evidence via his bank statement that shows he did not receive a $******** deposit from Avio Credit on October 10, 2021.

• Initial Complaint

  11/17/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I got a loan from Avio Credit due to a medical emergency. They told me my loan would be ****** ish a month now they said Its going to be ****** next month and over *** the next. I don't know what to do or where to start.

  Business response

  12/06/2021

  Business Response /* (1000, 5, 2021/11/18) */ We have thoroughly reviewed the customer's account and find that there were no violations of law or best practices. As a brief explanation of the customer's account, an Open-End Loan transaction in the amount of $******** was completed online on October 07, 2021. Open credit involves billing periods and reoccurring minimum payments of interest and principal based on the balance of the loan. *********** encourages customers to use this product as a short-term financial solution and whenever possible, payoff early to avoid accruing interest. The balance may be paid back at any time with no penalty for early payoff. We counsel and have our customers acknowledge in writing the following: Statement about your Loan: You are strongly encouraged to pay your principal balance as soon as possible to avoid continuing finance charges. You should consider other credit products and options for long term needs. This is a high interest loan. The interest rate and finance charge are plainly disclosed on the first page of the loan agreement. The Avio Credit Line of Disclosure advised the first payment due on November 05, 2021 for $****** and the approximate second amount due on November 19, 2021 for $******. By signing the agreement, the customer acknowledged their understanding that *********** would earn interest on the outstanding balance from the date of the transaction until paid in full. We believe that the conditions of the loan were clearly disclosed and find no discrepancy or concern in how the transaction was processed. We can find no discrepancy or concern in how the loan transaction or payments were processed. We urge the consumer to contact Customer Service directly at ************** regarding their account.

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