ComplaintsforPostNet

• Initial Complaint

  06/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On June 11, 2022 I brought a package into PostNet ************ to have it delivered to my daughter at camp. I asked for the rate that would be charged. The owner/manager told me that it would cost $***** and would be delivered either on Monday June, 13, 2022 or Tuesday, June 14, 2022. I was provided a tracking number for ***. When I checked on the status of my package, *** had it scheduled for delivery on June 20, 2022. I called the owner/manager of the store, and she preceded to tell me that I would have to call ***. I did call ***, and they confirmed that June 20, 2022 is the expected delivery date. I asked how much it would typically cost to deliver my package with a June 20, 2022 delivery date, and they told about $**. I contacted the owner/manager of the store with this information, and I was told there was not a problem on her end, rather it was a system problem. I requested reimbursement of $**, and I was denied. I informed the owner/manager of the store that I would be reporting the store to the BBB. The *** Tracking Number is: ******************.

  Business response

  07/12/2022

  Business Response /* (1000, 5, 2022/06/23) */ This is regarding Anthony ***********, complaining that he was charged more for the package that was sent on June 11, 2022 from my PostNet. Because of the gas and diesel price hike, this is the price set by our Franchise via our software "********". I have no say on the price or the date charged or delivery on this package. He was so upset that day that the airline lost his wife's luggage and he wanted the package on Monday. Since the package was going to the east coast destination, Anthony mailed the package on Friday, there is no way the ground delivery would be on Monday. I told him it would be next Monday. If he wanted on the next day, which is Saturday delivery it was $******. He did not opt for that option because it was so expensive. Here is the example of our POS. Ground deliveries are done only by truck, which takes longer days. Diesel and gas prices change day to day according to the market price. If you have any questions please let me know. Consumer Response /* (3000, 7, 2022/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was clearly stated multiple times that a *** Saturday delivery (basically next day delivery) would cost $***, and I declined that offer as it was too expensive. The owner stated that if I elected Monday, it would be around $**. I clarified multiple times that we were talking about upcoming Monday (in three days), and the answer was "Yes". I accepted the offer. It was not until I checked the *** tracking number, that I learned the package would not be delivered in three days. I called the owner and was told to call ***. I called *** and they said it would be delivered the following Monday (about ten days out). I asked *** if they could approximate what the cost would have been had I dealt with them directly, and their reply was substantially lower than what this owner charged (I believe it was around $*-$**). I took this information and contacted the owner about what I learned from ***, and asked to be reimbursed for the difference between what I was charged and what *** would have charged, and the owner refused. I also want to challenge the comment the owner made about what Monday we were talking about. When I was given the $** price, I confirmed that we were talking about the Monday coming up (in three days), and assurances were made multiple times that it would be Monday (in three days) and not the Monday 10 days out.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩