ComplaintsforUpward Homes
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Complaint Details
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Initial Complaint
05/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We placed a down payment for 3 separate homes, all of which fell through (either house was too old to move, or the home was ruined when a water pipe bursted) and we have notified the company we are not going to buy a home through them. We have asked for information on how to get our money back. We have been ignored during each request. We would like to use the money that is properly ours for a new home through a different company.Initial Complaint
02/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company, Upward Homes, approached me at the beginning of December about purchasing a mobile home that I was selling. I went through the entire process of answering questions, sending pictures & information. The man, Justin, I was dealing with then went silent. I had to reach out to the CEO's assistant via their website. The CEO, Josh, did reach out & explained that the man had been fired because he wasn't following the process correctly. However, he would work on getting a new purchase agreement set up & get me the money I was told I would receive. He passed me onto another agent named Brent. I signed the new agreement with Brent at the beginning of January. I waited about two weeks and they finally said I would receive my money via a wire transfer. However, I still have yet to receive the money. Every week I'm told "tomorrow or the next day" and then it goes to the next week without communication and without the money. I am at a standstill because my trailer park is purchasing the home from them. Therefore, they won't buy it from me. I'm frustrated that I've been going through this for over two months without resolution and with very little communication. I was promised $**** for the home. I'm now also requesting an additional $**** for the rent I've not been able to pay since moving out and waiting on the transfer of money.Business response
02/13/2023
Adrienne I'm sorry that the timeline has been an inconvenience and sometimes our timeline gets delayed, I assure you we are working diligently to get this transaction finalized. A representative will be reaching out to via phone call to speak further with.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.