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ComplaintsforHigher Gross LLC
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Complaint Details
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Initial Complaint
01/17/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We had hired Gross for video production and social media posting. After finishing the contract, they did not provide us with the log in details for the social media accounts created where all the videos we had paid them for were posted. After repeated attempts to contact them via email and phone. No response was received. We still do not have access to our social media accounts as they stole the account and log in details. The video content we had paid them for was also deleted as we do not have access to the delivered work. This was part of the contract with them that these deliverables were promised however after receiving the payment, they are no longer reachable for contact. We even booked a call on their website however no one showed up. They scammed us out of money and we lost access to our social media accounts working with them
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.