ComplaintsforKansas Imaging Consultants

• Initial Complaint

  02/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Seven attempts were made with the Ks Imaging Billing department to resolve the issue of the claim being denied by my insurance to patient's responsibility due to a billing correction that was needed. I have had 3-way calls with my insurance and the billing department on what was needed. The claim was not billed with a medical diagnosis only a screening diagnosis. The last conversation with Ks Imaging indicated that I would need to resolve the billing error by contacting my doctor's office to have a new prescription sent over to correct the coding. Over the numerous calls I have had with them, there is never a consistent answer or a successful resolution. They have now referred me to collections. I would like to have this claim resubmitted as corrected with a medical diagnosis that they contacted the doctor to obtain as they are the ones that are billing the claim. I would like the negative mark on my credit report removed as it should never have been sent as there was an active dispute on the amount.

  Business response

  02/21/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ******* ********.  ***** ********* *** provides medical billing management services on behalf of Kansas Imaging Consultants PA.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Kansas Imaging Consultants PA.
  
  Our review of the patient’s account has resulted in these findings:
  
  The procedure code billed was coded correctly per radiology report.
  The patient can obtain updated script from their referring doctor so that it can be submitted to radiologist for additional review.
  The patient is responsible for balance due with collection agency at this time.
  
  We apologize for the inconvenience this has caused Jessica Nemeskal.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer response

  02/23/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  On 02/07/2024 I was advised by **** from the billing department that I would need to contact the ordering doctor and have a script sent with a medical diagnosis to ************ attention billing referencing my account account number. To which I did and the doctor office contact me on 02/08/2024 and said that they did just that. They also indicated it was the same script that was initially sent with several medical diagnosis codes. Attached is a copy of what was sent to the fax as requested. Clearly there are 4  medical diagnosis codes non of which the claim was billed with per my insurance. I request that a corrected claim be sent to my insurance with the corrected ICD-10 codes. 
  
  Sincerely,
  
  ******* ********

  Business response

  04/08/2024

  The billing office received amended radiology report on 4/8/24.  The original charge has been reversed and a new charge is now posted in the patient's account.  The charge will be filed out to the patient's insurance in the next couple of days.

  The collection agency has been notified to cancel the balance of $49.04.

  If there is any balance due after insurance processes new charge a communication will be sent to the patient.

• Initial Complaint

  01/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The business sent me a bill stating that my claim was denied by insurance, but after contacting my insurance provider It was brought to my attention that the claim was never filed. I have reached out to the Kansas Imaging consultants 3 different times via email technical support with no response. I have waited countless times on the phone trying to reach someone and have been unable to communicate with anyone in regards to the claim.

  Business response

  01/17/2022

  Business Response /* (1000, 5, 2022/01/17) */ Thank you for your recent letter regarding the complaint submitted to your organization by Courtney *******. ******************* provides medical billing management services on behalf of Kansas Imaging Consultants PA. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Kansas Imaging Consultants PA. Our review of the patient's account has resulted in these findings: Please provide all insurance details. The name of insurance, claims address, policy number and group number. We regret for the inconvenience this has caused Courtney *******. At this time, we request you close this complaint as we have resolved it in a satisfactory manner. Consumer Response /* (3000, 7, 2022/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Kansas Imaging did reach out for insurance information. I then submitted that info the day of. They did not follow up to this email and I just received a letter from collections in regards to this bill. Business Response /* (4000, 10, 2022/01/26) */ The insurance information was updated on 1/26/22 and a new claim is being sent to the patient's insurance. Consumer Response /* (3000, 16, 2022/02/09) */ I have not heard back from Kansas imaging consultants in regards to the collections agency charges, or received anything stating they filed a new claim with insurance. Business Response /* (4000, 22, 2022/03/20) */ The patient's insurance processed claim on 2/15/22. The collection agency has been notified of $***** adjustment with patient responsibility of $***** which was applied to the patient's deductible.

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