ComplaintsforDon Hattan Dealerships

• Initial Complaint

  06/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I dropped off my Vehicle friday, then approved some work, wanted my vehicle back for the weekend. upon returning it the next morning they told me that it had no oil, but on Friday it was on the dipstick and it passed the inspection. They then said it would need a new engine now. I think they drained my oil to sabotage my vehicle, causing me to have to either trade in or pay way more money.

  Business response

  06/13/2024

  *** **** dropped his 2012 GMC Yukon off at 5/31/2024 for a diagnosis of one or more oil leaks. Upon arrival, the odometer listed the current mileage at 188,631, we raised the vehicle and visually inspected the undercarriage and identified multiple oil leaks, the most significant being a leak between the engine oil pan and engine block. Lowered the vehicle and returned it to the parking lot awaiting customer approval. Customer requested the vehicle back for the weekend. The vehicle was dropped off again on 6/3/2024 with 188,673 miles, immediately upon starting up the vehicle our technician noticed an excessive knocking noise from the engine, checked engine oil level and found it to be under the range identifiable on the dipstick. Added approximately 3.5 quarts of engine oil (6-quart capacity) and noise is still present, and customer declined any further diagnosis and/or repairs. No work was performed at this time.
  
  When we contacted *** **** he became accusatory immediately and explained that we are responsible for this since we had just seen the vehicle on Friday, even to the point he accused us of removing the oil and letting him take it for the weekend. When our Service Manager explained to him everything that had transpired, he became even more upset and said he needed to cool off and figure out what to do. *** **** then came to pick the vehicle up and told ******* that he wanted some very specific things in writing, essentially demanding that our documentation have things typed up a very specific way, whether that was how it transpired or not. *** **** went to his vehicle and after reading through the invoice, came back in and handed it back to ******* suggesting again that it needed to have some very specific documentation, ******* again told him that we were not adding anything to the paperwork outside of what we had typed up. After ******* told *** **** that he was not going to let *** **** talk to him that way, *** **** took a few steps, turned back to ******* and told him “you’re so fucking lucky man” with a raised closed fist. He turned away and left after that... We feel we did nothing wrong with this vehicle and insulted that he thinks we would intentionally do something to a customers car for our gain. At this time we do not wish to continue business with *** **** as we value our employees and don't want them to be in abusive situations. We believe the vehicle failed on its on due to high mileage and age and do not want to participate in any way with the repairs or the cost. 

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Don Hattan Chevrolet located at 6000 Hattan Dr, Park City, KS 67219. My experience with this dealership has been extremely disappointing and has left me feeling deceived and taken advantage of. On 4/13/2022, I purchased a 2015 Chevrolet Cruze from Don Hattan Chevrolet. During the purchasing process, the salesman offered me an extended warranty for the vehicle. I explicitly declined, expressing my unwillingness to pay for any additional services or warranties. However, upon reviewing the paperwork later, I discovered that a $4,000 warranty had been added to the contract without my consent or knowledge. Furthermore, the salesman misrepresented the perks offered by Don Hattan Chevrolet. He assured me that the dealership provided three free oil changes and tire rotations as part of their service. However, it was later revealed that these services were not complimentary; instead, they were bundled into a maintenance contract priced at $500. I feel that I was deliberately misled and taken advantage of by the salesman at Don Hattan Chevrolet. As a 19-year-old who had recently been involved in a car accident, I was in urgent need of a vehicle. The salesman saw this as an opportunity to exploit my situation and profit at my expense. I demand a full refund for the unauthorized warranty and maintenance contract that were added to my purchase without my consent. The actions of Don Hattan Chevrolet are unacceptable and unethical, and I expect prompt resolution to this matter.

  Business response

  04/23/2024

  The customer purchased vehicle 04/13/2022, our Finance Director ********* ****** went over each option of what’s covered and what isn’t, and what we could offer. ******* decided on warranty, gap and maintenance and acknowledged and signed off on price and payment with the choices he chose. Customer has an option to cancel warranty at any time and we can send it back to the loan, which we are willing to do for any unused premiums. He has had the coverage on his vehicle since 4/13/2022 and any covered repair would of been taken care of if he had a claim. 

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2019 Chevy Silverado Trail Boss from *** ****** 11/13/2023. Since then, it’s been in the shop 5 times for the same issue and they will not resolve this issue. Under Kansas Law, I’m covered by the Lemon Law. I’ve given them a chance to fix it; however, they tell me they are not going to do anything. I’m seeking a full refund on this horrible vehicle they sold me and to purchase a safe and reliable vehicle to get back and forth to work and to transport my children.

  Business response

  03/09/2024

  We only have 3 tickets on **** ***** vehicle that he has purchased from us. The first two times the light cam on it was off before we were able to look at it and we could not duplicate the issue. The last time it was in the light came on after we changed the oil but it was determined that the Air Filter box had a crack in it so we replaced it free of charge. We have been attempting to trade Mike out the truck but have not agreed on values as of today. Since there has been no out of pocket expense on his vehicle and we cannot duplicate his concern we are not willing to give a full refund. He has since cancelled his warranty so any future repairs will be his reponsibility. 

• Initial Complaint

  06/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of transaction was April 26, 2023 and the amount paid in cash to the business was $30,978.92. Included in the contract, the business promised to fix the driver's side speaker, remove, touch-up paint and re-apply XPEL, remove sticky residue from driver's side headlight, repair headliner, preform diagnostic testing in regard to the check engine light. The business has had the vehicle since May 5, 2023 and tried to return the vehicle to me on June 9 stating all items had been fixed. As of June 9, 2023, the driver's side speaker and XPEL have not been fixed and an auto lamp function inoperative message has occurred. As of June 21, 2023, the business still has the vehicle. We have owned the vehicle for almost 2 months and have not the vehicle. We were also told by another car company, after they performed a title check, that the car was reported as a salvage on 10/11/2021. The business told us that it was not a salvage and the title we were given and now have does not show a salvage.

  Business response

  06/28/2023

  We do not have a resolution on this complaint yet. I have been working with **** and ***** ***** on a solution. We are working on getting more information form the state that reported the salvage. I have offered to trade them out of the vehicle for the price that they paid. At this time we are all working together but do not have a final answer yet.

  Customer response

  07/05/2023

  The business' response is not satisfactory, and I am still requesting a full refund in the amount of $31,200.50. This amount includes window tint that was applied to the vehicle on June 9, 2023 (receipt attached). The business reached out to me via email at 1:10pm on 7/5/2023 and stated they still do not have any new information to provide and that they are still waiting for the Kansas inspection report. I understand what the business has explained thus far and the information they have shared with me is exactly what I found out and shared with them two weeks ago. I also understand the Kansas title, ****** and ********* may show clean, but the history is not reflecting as clean and that dramatically affects the value of the vehicle. I made a decision to purchase the vehicle and relied on the dealership’s statement of a clean title. Whether the business knew the history or not, this is a misleading representation of the vehicle, which I relied on, and is now to my detriment. I reached out to the business on Saturday, July 1 and Wednesday, July 5 requesting a complete refund in the dollar amount listed above.  

  Customer response

  07/19/2023

  Good morning,
  
  Attached is a signed Settlement Agreement in regard to the above reference Complaint ID. If you have any questions, please let me know.

  The settlement agreement has been accepted and was signed by both parties on 7/11/2023.
  
  Sincerely,
  ***** *****

• Initial Complaint

  03/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  To: Better Business Bureau From: Randolph ****** Re: $****** Credit Card Deposit Date: March 6, 2023 On February 20, 2023 I placed a $****** credit card deposit on an incoming 2023 ********* truck. I was told by the salesperson that this would reserve the truck for me. This was dependent on my receiving the advertised ****% interest rate provided by **** ******. It was agreed to that if I didn’t qualify for the ****% rate my $****** would be refunded to me. I was notified on February 21, 2023 by the finance department that I did not qualify for the ****% rate, but that I could go with a higher rate. I declined this offer and requested for my deposit to be refunded. On February 27, 2023 I attempted to contact the finance department and was unsuccessful and I left a voicemail requesting my refund. On March 6, 2023 I attempted to contact the finance department or the General Manager and was told by the receptionist that no one was able to speak to me. I explained my situation and she took my information and stated that she would forward my message. My request is to be refunded the $****** deposit. I do plan to request legal representation if your organization is unsuccessful.

  Business response

  03/07/2023

  I apologize if there was not communication on this.  We received a phone call yesterday asking for the deposit back. The check was issued yesterday. I am not certain if it was done in time to go out in yesterday's mail or if it went out today. It is our check # ****** in the amount of $***.

  Customer response

  03/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Randolph ******

• Initial Complaint

  01/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my 2017 ***** for a routine oil change and in the process disabled my tire sensors since one was not reading and would not reset the 3 that worked until I paid *** to replace the one seems like a form of extortion to me .I like to see my speed by using my digital speedometer but now I have to thumb thru menu to find called twice to talk ,no call back went there in person to no avail they won't set the other 3 sensors back

  Business response

  02/03/2023

  Customer was informed that during every tire rotation we must relearn the position of each tire because they have changed location/position. When we did this, the process was unable to complete due to a faulty Tire Pressure Monitoring System sensor. During this process, it was determined that one of the tire pressure sensors will not relearn. Unfortunately, the result of this is a characteristic of the design. For the calibration of all sensors to finalize, all four of the sensors must be active. This is not correctable without replacement of a faulty TPMS sensor.

  Customer response

  02/06/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  It was not a tire rotation, tires were not rotated. I went in for oil change. Don Hattan disabled 3 of my tire sensors.

  Business response

  02/08/2023

  The only way to fix this issue is by purchasing a new tire sensors as they electronic and run off battery power and as they age they need to be replaced. it is not uncommon for a vehicle of this age to need all 4 replaced. This is true of any newer car with tire pressure monitor system.

• Initial Complaint

  12/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my 2010 ********** in for an air bag recall. They replaced the air bag but broke the trim piece on the dash. We agreed that they could mail me the part and I would install it since I live some distance away. Tyler has promised to mail me the part multiple times, but has failed to do so. All I want is the trim that they broke repaired. Now he will not answer or return my calls.

  Business response

  01/06/2023

  Consumer Response /* (2000, 9, 2022/12/16) */ The company contacted me and resolved this issue. Thank you Matt ***** and BBB.

• Initial Complaint

  09/30/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 8/23/2022 I purchased a new truck from Don Hattan ****, Thad **** Helped me with the financing. I was in a hurry to get to work and signed my paperwork, and later when I reviewed all my paperwork with my father I realized that I had purchased $***** in additional products. On 8/27/2022 I returned to the dealership with my father and we discussed the additional products and asked that they be removed and Issued a full refund. My **** shared with us that 2 products could not be refunded because they had been applied already, but could return $*****. Myself, my father, and Mr. **** agreed to this, and I signed and dated a form with this amount, provided by Mr. ****, detailing the $*****. Mr. **** said it would take a couple weeks but that they would credit the $***** back to the loan. The $***** for the other two services would be retained by the dealership and we all agreed that was the best action. To date, I have received $***** back towards the loan and Mr. **** advises that that is all that will be refunded. He also went on to say in a conversation the he did not agree to the $***** that was agreed upon by us all on 8/27/2022. Looking back on the transaction, I paid $***** over the MSRP for the vehicle, due to scarcity of product, but then was added products of $***** additionally, and was given a loan of over $****** on a truck with a sticker price of $******. I feel like I was taken advantage of with my time constraint, and am just requesting to the total refund of the money agreed to be returned on 8/27/2022. We all agreed in office, and now he will not hold his end of the agreement. I am still waiting on the additional $***** owed to be applied to my loan, on this date of 9/30/2022. Thank you.

  Business response

  10/24/2022

  Business Response /* (1000, 5, 2022/10/10) */ We are sorry for any mis understanding on this transaction. We do our best to go over all products at time of purchase and show value in each of them. While Thad **** is correct we do have cost involved in the two products we will refund the total amount agreed upon. We will issue a check to the bank for the additional $****. It will go out in the mail today and the bank should apply it in the next 7-10 days. We are sorry for the confusion and hope to earn your business in the future. Consumer Response /* (2000, 7, 2022/10/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the response and quick solution to the issue.

• Initial Complaint

  09/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bought my van in September of 2020. Financing sold me a maintenance plan/warranty plan. I was told on my warranty I had 70,000 on top of the 16,000 and some change. Now it just stops at 70,000 miles. I know I should've read it in detail. I trusted the small town dealership. that they were giving me accurate information. next on the maintenance plan I paid $*** for basically four oil changes. When I was told it would cover more. The guy I talked to in financing department said it was $*** per oil change. That adds up to $*** nowhere close to the $*** I paid. That is complete rip off. Next, I have a ************* that I ordered from ***************. It's supposed to be here between the 7th and 14th of October. I would like to switch dealerships if possible to complete that purchase. I don't feel it's in my best interest to purchase from you guys again.

  Business response

  10/24/2022

  Business Response /* (1000, 5, 2022/09/29) */ As this is an order unit from ****************** we cannot transfer it to another **** Dealership. As there is no deposit on this ******** from the customer if they do not wish to purchase from our **** Dealership we will not hold them to the transaction and are free to get a ******** from another one. Consumer Response /* (3000, 7, 2022/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) No response on the bad business issue?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩