ComplaintsforMidwest Kia

• Initial Complaint

  07/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The transaction was in March of 2024. I am disabled and i had a Jeep that i wanted to trade in for a 2017 Chevrolet Trax. I didn't understand about financing a vehicle or how it works in the automobile industry which i still don't understand. My 2007 Jeep Patriot had no payments on it. I wanted to leave as soon as i was told about the monthly payments and price and interest and everything but they kept convincing me to stay because they were trying to get me a good deal. I only have SSI and can't realistically afford any payments more than $150 a month. They kept saying that i can afford $336.77 a month and that it's a good deal. Well after a few months with the car i have figured out i can't afford $336.77 a month on SSI. The lender they have me through ****** ******* Service won't even refinance the vehicle. MidWest Kia manipulated me knowing i'm disabled just to try and earn some easy money. I just want MidWest Kia to accept they were wrong in manipulating me and take the 2017 Chevrolet Trax back and pay off the loan so i can be done with this nightmare and replace me with a car that i can actually afford or give me back my 2007 Jeep Patriot.

  Business response

  07/09/2024

  The customer engaged the dealership to purchase a vehicle and we meet his goal of being able to get a payment between $300.00 and $400.00 per month.

  Attached are the texted messages from the customer and interests in the vehicle and requirements. 

  The customer provided documentation to meet the lenders requirements and finalized the loan with payments of $336.77 per month.

  We sold the vehicle to the customer at the customer's request which was signed for by the customer.

   

   

  Business response

  07/11/2024

  At the time you applied for the loan you meet the requirements of the lender, and you were working. 

  You signed an agreement with the lender to finance the vehicle.

  The dealer and lender cannot predict your loss of employment or your medical condition. 

  This is your responsibility, and I would recommend you contact the lender.

  The lender and you have and contract not the dealership.

  Customer response

  07/11/2024

  Im done. I will never do business with MidWest Kia again and will tell people to not do business with MidWest Kia. Stay away from big dealerships. Lesson learned.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had issues with my Kia and contacted the dealer. I requested service as well as an oil change and was informed of a couple of recalls. I was told it would be May 30 before they could get the car in. I told the person I was speaking with that there were issues on the vehicle. I was told that this was the soonest it could be brought in. On May 3, my 2021 Kia refused to stay started. I again called Midwest Kia. I spoke with Amanda and explained the situation asking to bring it in sooner. I was told that they could not get the vehicle in until June for a diagnostic appointment. I asked for a Manager. The person on the phone told me that she was a manager and that her “hands were tied”. I again ask for a sooner appointment. She said there was “no way that it could happen and that her hands were tied.” This back and forth went on for approximately 15 minutes and was becoming more escalated. She said she would get a service advisor. The advisor Kim said she could get the vehicle in on May 13. I told her I would have it there on Monday. I paid $127 for a tow truck to bring the vehicle there. Within 2 hours I had a phone call telling me that there was no oil in the vehicle and that this was the problem. I ask how that could happen since there was no oil light that had come on only a battery warning on the display in the vehicle. I was told that the Kia Seltos doesn’t have an oil light. I was also told that this was my fault since I was about 6 months over due on an oil change. I was told that there was no oil leak and it was just because I hadn’t changed the oil. I was charged $1603 to repair the vehicle. My mother was with me when I picked up the car and went out to check for an oil indicator light and there was one on the dash. We went home and checked for complaints on line and found numerous complaints of the same problem! This seems to be an issue with this vehicle. There are many others who have experienced the same issue.

  Business response

  06/05/2024

   

  During the diagnosis we found that the vehicle was approximately 2-qts low on oil and when checking her maintenance records determined that she had not properly maintained her vehicle per KIA’s guidelines in the owner’s manual. KIA requires that the oil be changed every 6 months or 7,500 miles whichever occurs first, customer went over by 6 months and 1,949 miles which voided the warranty on this repair due to lack of maintenance.
  Customers vehicle does not have a low oil level light only a low oil pressure light it is the customers responsibility to check the oil level. (verified through KIA)
  
  Customer seems to acknowledge failure to maintain the vehicle to the manufacturer’s recommendation within the complaint. While her understanding of the warning lights on the dash seems to be limited, I do not see anywhere in the complaint that the fix that Midwest Kia performed to address the issues she brought the vehicle in for were inadequate.
  
  Given that the dealership worked with the customer on scheduling and addressed the concern, there does not seem to be any information provided that suggests that a refund is warranted.
  

  
  

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  New 24 Kia purchased 7/1/23.Returned for appt,“part burnt out,will order new.”Appt scheduled for replacement.Returned-“should take 20 minutes.”Service offers oil change,3 hrs later,customer asks whats taking so long.“New part worked then burnt out again.Will have to return later to repair or arrange loaner when available.”Next day call received,K5 loaner ready, on arrival K5 no longer available. Filthy Seltos provided as loaner,smell of cigarette smoke&seats covered in dog hair,after customer required to sign agreement not to smoke/have pets in loaner.Days later,call received,“new handle being ordered.”Customer states part already replaced was not issue.Week later,customer calls for update.“Part burnt out, ordering new latch.”No update for week,customer calls,told“part on order.”Customer asks same part as last week or new part?Service staff unsure.Days later receive call,“latch didn’t resolve,ordered new mechanism.”Week later,call received,vehicle ready.Customer arrives,stopped at another store,exterior lock checked-same issue continues. Customer calls,service assistant“didnt check because SR tech did job&took his word it was done.”Vehicle returned, Sales mngr. offers general mngr. phone #for customer to call next day.Multiple calls&messages left for GM,no call returned.Called sales mngr,he“will get customer number to GM.”No call by end of day,tries next day. GM does not answer, customer tells sales mngr vehicle will be returned to dealership.GM calls,states he left message for Service Mngr to call customer but unaware hes on vacation.Customer should file claim w/ Consumer Affairs for payments made while car in shop.No offer to resolve issue.Sales mngr.later offers loaner K5 to be delivered next Monday.Service will call to arrange.Mon&Tues no call received.Customer leaves message for GM,no return call.Customer calls sales mngr.,told“K5 took longer than expected,will arrange swap before weekend.”No call received.Monday customer calls Service Mngr., told“was not notified of issue.Will look further&come up with plan.Will call back Tues.”Tues&Wed no call received.Thursday,VM left for service mngr.Very poor communication,getting run around from all depts&no real attempt to fix continued issue.

  Business response

  11/01/2023

  ******* came in yesterday and left her car for diagnosis and is currently in one of our loaner vehicles. The customer will be contacted and followed up on the diagnosis and repair once completed.

  Customer response

  11/01/2023

   
  Better Business Bureau:
  Comment made earlier today before dealership response received. Satisfied with further attempts made to find a solution!

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The engine on my 2016 KIA Sorento (70-75k miles) locked up on me while driving on the Turnpike. It has been at KIA pending approval for a new engine for almost a month now and I can’t get any information on where it’s at I’m the princess or a rental car. I’m a single mom with kids and a rental. I was told this may fall under the warranty of KIA and I would have a rental car covered but pending KIA approving that.

  Business response

  09/12/2023

  Vehicle was towed in with no appointment on 8/8/23. ***berly worked her into the schedule and KIA Techline approved the engine replacement
  under warranty on 8/30/23…

  *** has been in contact with the customer and has set a completion date of 9/22/23.

  
  *** has text messages to verify communication with the customer.

  
  Rental car coverage or reimbursement goes thru KIA Consumer Affairs.

  Business response

  09/27/2023

   Engine was completed on Friday the 22nd as promised, however the vehicle needed a battery which was completed,
  customer took delivery on Saturday the 23rd.why here at the dealership.

  Not sure why the complaint repair was completed.

   

  Customer response

  09/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2022 KIA ** in 2021. Had a part in the transmission go out 12/30/22. Car has 19K miles on it. Was told 2 to 4 weeks. It has been 9 weeks and they can't even get a ship date for the part. We have been told twice the part shipped, once it was in, and now that it still has not shipped and they don't know when it will. I have to continue to make car payments on the car. Asked them on Sat. 2/25/23 to purchase the car. Offered **** less that Average trade in for the car. Told me I had until 2/28/23 (TUESDAY) month End. Called today spoke to ZACH ****** said he would have paperwork ready for Tuesday 2/28/23 for purchase at *********. APT was at 5pm. Just texted me that they won't do the deal now because there is not a 45 to 60 day turn around. So they expect 1 part on a new vehicle to take an additional 2 months. They need to purchase the car back for what they agreed to. Or get a part off of the line (They are still producing new cars) and fix it.

  Business response

  03/10/2023

  Customer was contacted and issues resolved.  

  Customer response

  03/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Email from the consumer:

  Midwest KIA has responded.  They have fixed the issue.  I am sorry it took a formal complaint to get it done.   But they stood by their word.  Thank you for your assistance.    You can close the case. Jocelyn ******** 

  
  
  Sincerely,
  
  Jocelyn ********

• Initial Complaint

  02/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We came in on December 31st and signed the paperwork for a vehicle. The vehicle was not ready to be delivered that day so we were going to come back the following Monday to take the vehicle to our mechanic and finish the deal. We took it to our mechanic and it needed a couple things done and needed to be redetailed, there were still stains on the seats, leaves in the back and the console area and something spilled on it. A week passed and we hadn't heard anything so I contacted the salesman and something had broken as they were trying to fix it and now it had to be sent to the body shop. After the repair was complete, we went to pick up the van and the salesperson hit a garage door as he was backing it in. Again a week later I hadn't heard anything, so I reached out to the salesman again and he said they got out what they could when it came to the scratches. At this point, I requested some compensation for the inconveniences. I heard nothing back. I then asked the salesperson to email the manager asking to get our $*** we paid for the service contract refunded and a new key fob to replace the broken one to help make the situation right. In the past week, I have called and emailed 3 times and have yet to hear from anyone except the sales person. I reached out to customer care and no one has responded and it's been 3 business days. We still do not have possession of this vehicle and it has been over a month since we have signed the paperwork to own this vehicle.

  Business response

  02/16/2023

  We apologize for the inconvenience and poor communication. We will be reaching out today to figure out where the problem occurred and will make the necessary adjustments to make sure that it doesn't happen again

• Initial Complaint

  10/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have had my 2016 **** in the shop 3 times for a persistent and dangerous tension problem with my ****** MDPS system. This issue is constant and has nearly killed me multiple times when my car has ended up nearly running off the road and once sending me into oncoming traffic. This issue has existed since I bought the car new at Midwest Kia. Every time I take it in I get it fixed they make some excuse like " we could not replicate the issue." After the third time when I tried to address the service issue the service manager tried to deny service to me when all I wanted was to have a car that is safe to drive claiming that I was abusive. I was not. I was literally just trying to get them to actually fix the problem; so, I don't have to worry about dying every time I drive.

• Initial Complaint

  06/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2016 ********* engine failed in February rendering the vehicle undrivable. The warranty company has agreed to pay. I and my son have made several calls to the company. They have all the parts now and still cannot tell me when my car might be done. *************************************************************** At 4months, now, and I am desperate for help please. They are also charging me personally for the starter & an exhaust pipe which are necessary for the engine repair. The warranty company said that the shop is just trying to deflect their costs to me as, the car cannot operate without those repairs. Can you please assist me with this matter? Sincerely, MS. Carla ****

  Business response

  07/25/2022

  Business Response /* (1000, 8, 2022/07/11) */ We do finally have all of the parts required to complete the engine short block repairs. I have spoken with her son, David and have estimated the completion within the next 2-3 weeks. The customer has a Kia CPO powertrain only coverage which does not cover the starter that presumably was damaged by the engine seizing. It also does not cover the one-time use fuel tube (not exhaust pipe) that Kia requires to be replaced any time the engine is replaced yet the Kia extended warranty division excludes it from coverage. I spoke with Kia warranty specifically to clarify that these parts are not covered.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted the company about my warranty on my 2018 Kia **** due to the air conditioning being broken on the 05/09/22. I purchased the vehicle under a year ago, since purchasing the vehicle the rear tires had to be replaced within a month due to them being dangerous. I did question the tires and attempted to have them replace them on the day that I purchased a vehicle and I was told that I had a couple of seasons in them and not to worry. Approximately August the automatic windows had broken and couldn't be put up I contacted the service department three times and got no response when I explained the situation the call got passed around and due to the weather exposure and threat of theft I was forced to have the windows fixed myself only four months after purchasing the vehicle. The company should not be allowed to sell vehicles that require repairs, not all issues can be identified the time and I understand that but not addressing them when they do arise is bad business and irresponsible. Midwest Kia takes no responsibility for an actual Kia vehicle

  Business response

  06/17/2022

  Business Response /* (1000, 8, 2022/05/30) */ At inspection tires had two at 5/32 and two at 3/32. The two at 3/32 were replaced. Vehicle was purchased 5/20/2021 with over 75k miles on it. No extended protection besides GAP insurance purchased. All used vehicles are posted with disclosures that address customers as to what implied warranties a vehicle has at the time of purchase, are offered extended protection, and are made aware of what they will be responsible for going forward should they choose not to purchase protection packages. The timeframe that the customer mentions in his complaint points to the concerns he has as being his responsibility as we cannot guarantee that a vehicle will not have issues with their windows or air conditioners months and years after purchase. The customer declined to purchase and extended warranty and is responsible for repairs. Consumer Response /* (3000, 11, 2022/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The answer is you do not guarantee anything even though it's a used Kia vehicle from a Kia dealership. Tires had to be replaced within a 3 weeks of purchase, it's a 2018 vehicle the windows shouldn't have an issue and I have repeatedly attempted to call about the air conditioning prior to having it for a year. You should be ashamed of yourself and your service. You wouldn't replace the thin tires or a cracked hubcap yet you want me, the buyer to purchase extra coverage to cover for what a customer should expect to work? Your salesman literally said I had a couple of seasons in the tires and that's recorded, barely made it a couple of weeks. You are ********* and ***** Business Response /* (4000, 13, 2022/06/02) */ The vehicle is out of warranty and the customer declined to buy one the customer is responsible for repairs. Consumer Response /* (4200, 15, 2022/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) ************* customer service takes no responsibility for faults.

• Initial Complaint

  12/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my car from kia in August certificate pre owned, which I thought was good because it went through a good inspection. I had the car car for a couple weeks. In September it started to have problem acting like it was out of gas when it was not. It died while driving. I called kia brought car in I told them what was going on. They said they fixed it. Got the car back an it did the samething to me on the highway all most got me in accident. An it has now been with them for a month.

  Business response

  01/03/2022

  Business Response /* (1000, 8, 2021/12/17) */ fuel pump replacement that is authorized and take care of the extra expense internally. Customer was happy with that resolution.

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