Business ProfileforRusty Eck Ford, Inc.

Purchased a vehicle on 3/20/24 for my son. Salesman showed up how the remote start worked and how we could lower the top with the remote also. We agreed to purchase the vehicle. They said they would take the car back for a detail clean while we did paperwork. We kept trying to negotiate the price. They agreed to add money to the trade-in. 45 minutes later, the "detail clean" was done. We get the car home. Remote start does not work nor does the remote option to take the top down. Decided to setup the OnStar. Nothing. Called OnStar. They cannot connect to the vehicle. Last time it was active was right before we left the dealership. OnStar suspected a loose connection. Contacted Ford on 3/21/24 to see if they could check the connection. Talked to multiple people. Was told that they would have to look into the situation and give me a call back as I bought a Chevy and they're a Ford dealership. Ok, no problem. Next day, no call. I call Ford and get told that everyone is busy. I call OnStar again. They still cannot connect to the vehicle. I call Chevy and setup a diagnostics check. Chevy calls to tell me that the OnStar Module has been removed from my vehicle and will cost almost $1,000 to replace. I contact Ford and demand to speak with a supervisor. I have basically been given the run-around since then. I was told I would be called on Monday 4/8/24 to schedule the installation appointment. I have called multiple times since then, spoken to multiple people and left multiple messages. I have not received any call backs. I have not received an update since 4/5/24, it is now 4/15/24. You added $1,000 to our trade and removed a part valued at $1,000. SHADY AS HELL. Consumer Fraud will be getting contacted as well.