ComplaintsforBranson Property Management
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Complaint Details
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Initial Complaint
08/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business continuesly does not fix any of my work orders. My AC was out for over a month my fridge and freezer has been out for over a month yet and they don’t return my calls, but they come out for walk-through which I feel like is a harassment at this point because I’ve only lived here since March and they’ve done more walk-through since then, then any place I’ve lived at. They moved me into a dirty house with holes everywhere. None of my appliances such as my sink in the bathroom and kitchen, all have holes in it. No caulking has been done to anything. I’ve had to reach out to other sources in order to get things fixed because they refuse to fix anything.Business response
08/08/2024
To Whom It May Concern:
Please note that complaint was submitted by the resident immediately after receiving a notice to clean up the extensive amount of trash in the yard.
The AC was addressed immediately after receiving the work order request. Copy of invoice attached.
When the request to have the freezer looked at was received, the resident would not allow entry with a key, they requested to be contacted by our Maintenance Technician. When our Maintenance Technician contacted the resident, the resident cancelled the request and told our technician that the freezer was working. Copy of text thread attached.
The house was professionally cleaned prior to the resident taking possession, and no comments were noted on the move in inspection sheet indicating the home was dirty. Copy of cleaning invoice attached.
There have been no additional work orders regarding any issues submitted by the resident.
The owner is trying to sell the home, which is why there have been several visits to the residence, with ample notice provided to the tenants beforehand.
Sincerely,
Branson Property Management
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.