Business ProfileforRescom Facility Group LLC

I have reached out to my HOA six times since 1/24/23 regarding multiple issues and have yet to receive a response. At the beginning of 2022 we received a newsletter stating that remodeling would be taking place on our condos starting in Jan 2022 and the remodel would be on two units per year until each unit was remodeled. No remodeling has taken place, so I'm not sure what those funds were spent on. We also didn't have an annual meeting in 2022, which is required per the bylaws. We've also never received a financial statement for 2023. I've been made aware that the president of the HOA has stepped down and there is not one person on the board. This has me even more concerned on what our money is being spent on each month because no one is there to oversee the expenses. Five of my reach outs were via email, I have verified that the email address I'm contacting is correct. My other reach out was a phone call. I left a message with I believe Tina, who told me that I would receive a call back by the end of the day and I never did. This phone call was on 2/1/23. Katie is typically the person who responds to these reach outs and I know she is receiving my emails because I did receive an out of office response for her at one point. I'm extremely frustrated that I have lived in this condo for 23 months and these issues have never gotten better. Last time I made a complaint with the BBB they responded almost immediately, but when I reach out without getting the BBB involved I'm left with no response. If our money isn't going towards making our homes a better place, I'm not sure why we're each spending $***** per year on this so called "service." It seems like they only thing they properly maintain is cutting the grass. I don't feel like it is right to keep paying this monthly fee when I don't see anything improving. I think our funds are being misused and I would like proof of where they're being spent. An typed up excel spreadsheet (like last year) will not satisfy me.