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ComplaintsforWichita Cheesecake Company, LLC
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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I ordered and paid for a cheesecake to be picked up at a later date. When I went to pick up the cheesecake on May 4th, the business was closed during their regular Saturday business hours. I left 2 messages. They returned my call on Tuesday afternoon. They apologized but insisted that they tried me all day on Friday and my phone was no longer in service. Which is not true. I asked for a refund of $40 in which he said of course they would reimburse my card. It’s been 5 weeks and no refund. They refuse to respond to voice and direct messages I have left. Not so much about the money but the disrespect a local business has for a paying customer. Extremely disappointing.
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Contact Information
Business hours
Today,10:00 AM - 6:00 PM
MMonday | 10:00 AM - 6:00 PM |
---|---|
TTuesday | 10:00 AM - 6:00 PM |
WWednesday | 10:00 AM - 6:00 PM |
ThThursday | 10:00 AM - 6:00 PM |
FFriday | 10:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.