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Find a Location

iStorage Self Storage has 1 locations, listed below.

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    Business ProfileforiStorage Self Storage

    Storage

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2010 S Seneca St, Wichita, KS 67213-4221
    BBB File Opened:
    10/8/2021
    Contact Information

    Principal

    • Cassandra Stultz, Regional Manager

    Customer Contact

    • Cassandra Stultz, Regional Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/23/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    April 19,2024 business closed.Saturxay April 20,24 business open from 10 am to 5 pm.I drive there.notice on door & mail inside on floor.316-312 number.No one there.The employee has 1 car,It's there inside gate.She lives on site.DidNOT see her outside. ****** ************ **** ** * *** .They said they call office .Does no GOOD. SAID they send Email.this was 11 AM.I wait,in parking lot.LEAVE get coffee back @ 1140 AM. Car is gone inside gate. Mail still on floor of business. I Wait & wait. Leave again. Car is inside gate by her live in payment . Same thing Locked door,mail on floor.***** * **** * **** **** *** ************* * *** ***** *******- number.Stay till almost 1 PM.she never opens the locked door.I have to pay by CASH.UNIT is locked out,& ready for Auction.NO bank card or checks.A black truck pulls in,He reads the number & calls.TUESDAY April 23,24 by 10 am it will be gone.I have SS numbers on life insurance papers.,in there. You call the Telemarket ppl * ************ & all they SAY is we call them,We leave EMAIL.Use your bank card to PAY. 1 TIME she the employee told me @ BANK for 2 hours.!She has her toddler in the business office,Messing around with things,running around.Jan of 2024 police report I made / because some 1 broke into Q3 Or Q4. She wasn't there ,could of been dec 31,Jan 1. Personal property of unit all in front of unit.She said she didn't know WHAT to do OR who to call .I gave police CODE to gate to get in.No emergency number to CALL. Number to call doesn't help you out.Lockerfox.com has said auctions.My possession only takes up 1 back row.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Arthur M

    1 star

    01/24/2024

    I wish I could upload this video that I have of the design of their storage space due to that design they have an attic access inside of the storage space which if you climb into you have access to everybody else's storage space in that building which would allowed someone to systematically come into my unit and still all of my belongings without harming the door or the lock and now the business is saying that I just lost all of my property because I cannot prove what was in my storage space however the design still exists inside of their buildings I know that I probably will not see any of my things again however I don't think anyone else should suffer the pain and anguish that I am going through because I've lost all of my belongings this company is a fraud after I made my complaint they would not even allow me to come into the office a basically told me that because I had not purchased their insurance that there was nothing that they could do so I don't feel that if I purchase a storage pin to keep my property that I have to again by insurance just so they won't steal it from me

    Local BBB

    BBB of Midwest Plains

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