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ComplaintsforSuperior Pools, Inc.
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Complaint Details
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Initial Complaint
05/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Change a chlorine pool to salt, install new concrete, liner and diving board. Started early April 2023. Had issues with them ordering wrong liner (forced to accept), lied to our face about what we selected. Couldnt produce book we gave with the liner marked. Cracked concrete, broke our gate and the list continued (electrician they hired was double then what was told etc.. Danny promise something conflicts with Gary. Pipes backwards filtration cycle was shooting back into pool and not filtering properly. They did a pool opening that was a joke or they would've noticed their own error and pool still dirty and chemical levels off. After this hot mess then they proceeded to make a verbal arrangement about opening and closing for the next 2 yrs, and checmical for salt pool to offset some of these issues. They dropped off chlorine tabs for a salt water pool (slap in face). Which we asked to see in writing, now of course that isn't what they put on paper. Angry the level of follow thru wasn't completed, and not opened by end of April as promised. Our existing concrete sidewalk that they drove a bobcat on they said was already cracked or faltering. Which is a lie and not accepting responsibility for their errors and completing as they said was frustrating. New concrete already cracked by diving board. The above issues have made this experience horrible. Bill we received and items hadn't been fixed or corrected was $** more thank told.Business response
05/30/2023
We have been in touch with the customer directly and are resolving the matter.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.