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Complaint Details
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Initial Complaint
09/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have had my vehicle from this company for over two years I have never missed or even been late on a payment once but I have lost my employment and this company refuses to allow me any kind of negotiation on my payments or deferment for a period to allow me to not have a repossession.Business response
09/07/2023
We are sorry that we were not clear with *** ****** and an understanding of what he needed. *** ****** is a great customer and we will certainly work with him. We were not aware he had bee laid off. It is in no way our intention to make him feel that he would have to resort to repossession. We have been in contact with *** ****** and have worked out an arrangement. If *** ****** needs further assistance he can feel free to call and we will to assist him through this time.
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Contact Information
Business hours
Today,9:00 AM - 7:00 PM
MMonday | 9:00 AM - 7:00 PM |
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TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 7:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.