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ComplaintsforEasy Credit Auto Sales, Inc.
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Complaint Details
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Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a car from easy credit on February 6th, 2024. In early may I started having problems with transmission. Took it to easy credit may 23rd, 2024 for service. On may 24th picked the vehicle told me everything was fixed and they cleared the codes drove and everything was fine. May 25th check engine light comes, the same problems started occurring. They refused to give me documentation of the repair. Called ford motor company and found out that they had a recall. Easy credit should be responsible for my warranty but they refused to pay for the repair. I have an appointment with *** ******** ford June 10th to get the repairs done correctlyBusiness response
06/11/2024
The customer did purchase the vehicle from us on 2-6-24. At the time of the sale, we advised the customer that the vehicle had no open recalls and he signed acknowledging this. The customer came into our service department a couple of months after the purchase, because the vehicle was smoking from under the hood and had a runnability issue. Upon evaluating the concern, we found that he had overfilled the vehicle with oils and left the filler cap off of the valve cover. We advised him of our findings and suggested that he would need to clean the oil off of the motor and exhaust to stop the smoking from under the hood. The customer came back to our shop at a later date stating that service engine lights were on, and the vehicle was running rough. We did an evaluation and found water in the exterior fuse box and in certain sensors, we assume from the customer rinsing off the motor. We removed the water and reset the service engine lights and the vehicle drove well on our test drive. We did this repair as a Good Will and did not charge the customer, nor did we write a service ticket. We now have this vehicle in our possession. The customer states the vehicle was vandalized. The vehicle's glass is broken out, the tires and interior are all slashed and there is major damage to the body of the vehicle. Our company will not consider any refund to this customer.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.