ComplaintsforGeneral Auto Sales

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On January 25 2024 I purchased a used vehicle from General Auto Sales. I was told that even though the solenoid was misfiring, the vehicle would still function. I drove it home, didn't have any problems. The next morning, I go to complete some errands and the check engine light comes on. The mechanic said the solenoid misfiring would cause the light to come on, the car should still work. I drove the car later that night with my family to go pick up some dinner across town. As we were coming back home the transmission temp light comes on. We park the car let it cool down, drive it back home. Due to it being the weekend we had to wait until Monday January 29 to take it back to the car lot to inform them of what was going on. They said I had a split radiator hose and failed thermostat. The owner, ***** ****** said they would order the new parts and repair my car at no charge. I asked if I would be able to drive to the Dillons down the street from my house, and was told yes by the mechanic. Tuesday, January 30 I was on my way back from the store and my transmission went into limp mode. I cannot drive the car over 20 miles per hour. Wednesday January 31, the mechanic said he would come to my house and look at the car. He did not show up on Wednesday. He called me February 1, saying he would follow me to the shop for my car to be worked on. I still do not have a working vehicle. I feel as though I have been misled as to the problems with the vehicle. I keep being told that once the radiator hose and thermostat are fixed then the car will work.

• Initial Complaint

  11/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Received no title it’s been a year almost sold me a vehicle with a seized motor

• Initial Complaint

  03/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have not received a title for the car and am having to get tmp licenses to be able to drive to work in car so need the title and also refused to fix warranty work on car so had to take it to another place to get it fixed so it could be driven with out getting pulled over, problem with the lights, have tried to contact the Auto Dealer and got no response to these issues, the most pressing issue is getting the title so I can move on

  Business response

  03/20/2023

  Dear Amelia,

  We take pride in always holding up our end and standing by our warranty. Our records indicate you did bring the ******* to our shop and our mechanics did work on it. However, after further inspection, we needed to make another appointment with our electrician, so you were asked to schedule a time to bring the car back. We reached out to you to schedule a time for you to drop off the vehicle as it was a several hour job and you said you did not want to do that and you didn't think it should take that long. You are still within your warranty so if you wish to schedule a time to drop the vehicle off you are welcome to do so. 

  In regards to the title, you were issued a free 60 day tag on the date of purchase. The date of Purchase was March 4th, 2023 so your 60 day tag expires May 3rd, 2023. This allows us time to get the title certified mailed to you. However, we want all of our customers to be happy so we will put a rush on the title for you. However, until you receive the title and register the vehicle the 60 day tag is completely legal to drive on. 

  Thank you

• Initial Complaint

  06/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a vehicle from General Motors *********************************** and they tol I got a hold of them right away less than 24 hours and let them know that was have a car problem I paid with sales tax do a little over $****** and I'll Finance through a credit union that they use in **** and now they supposedly fixed my vehicle which was a lie they had my vehicle for a week and they said of the somewhere if we're going to get fixed and both Cadillac converters was going to be fixed now it's backfiring and the mechanic told me he's done with trying to get to somewhere that was agreement when I forgot the card that they would do these things and now they will not do nothing I guess until I have a car that's no good basically cracked windshield Annie's Cadillac converters that they said they replaced after they had a week and they failed they can have this car or then you get you something else or they need to knock somebody off this is not right there has to be a lemon law

  Business response

  06/24/2022

  Business Response /* (1000, 5, 2022/06/24) */ Customer has been advised of appointment to drop car off and have the issues discussed fixed. appointment is Monday June 27th @ 10:30 AM. Consumer Response /* (3000, 11, 2022/07/21) */ They still have not fixed my car all the way it's still overheating it still leaking oil and so I think at this point in time I either want a full refund I need or I need at least half my money back so I can take it elsewhere they keep saying they're going to fix it yeah they fix the sunroof after five times of taking it there but they didn't fix White's overheating it's been overheating since I got it since about a week or two after I got it and he charged me $*** to fix it so he got more money from me and my car still not running he said everything was fixed from the list I said had him he had me send him no it's not and it has not been so I'm stuck with the car paying ****** for and it don't even I can't even drive it like I should be able to Business Response /* (4000, 13, 2022/07/21) */ Our Mechanic drove the vehicle many times and the vehicle wasn't over heating. We just reached out to the customer again and advised to bring the vehicle in once again to have it looked at so we can get the situation resolved. Consumer Response /* (4200, 15, 2022/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) That they use is one there at the shop I want a third party mechanic because he cannot figure nothing out that mechanic cannot it overheat that uses oil good to put a quart of oil in it every time you drive it or two quarts and he can't figure out that leaks of oil when there's no oil on the dipstick so I think there needs to be a third party besides the car lot to look at this car and fix it and I paid him another ******* dollars they charge me to do what they did do to this car Consumer Response /* (3000, 11, 2022/07/21) */ They still have not fixed my car all the way it's still overheating it still leaking oil and so I think at this point in time I either want a full refund I need or I need at least half my money back so I can take it elsewhere they keep saying they're going to fix it yeah they fix the sunroof after five times of taking it there but they didn't fix White's overheating it's been overheating since I got it since about a week or two after I got it and he charged me $*** to fix it so he got more money from me and my car still not running he said everything was fixed from the list I said had him he had me send him no it's not and it has not been so I'm stuck with the car paying ****** for and it don't even I can't even drive it like I should be able to Business Response /* (4000, 13, 2022/07/21) */ Our Mechanic drove the vehicle many times and the vehicle wasn't over heating. We just reached out to the customer again and advised to bring the vehicle in once again to have it looked at so we can get the situation resolved. Consumer Response /* (4200, 15, 2022/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) That they use is one there at the shop I want a third party mechanic because he cannot figure nothing out that mechanic cannot it overheat that uses oil good to put a quart of oil in it every time you drive it or two quarts and he can't figure out that leaks of oil when there's no oil on the dipstick so I think there needs to be a third party besides the car lot to look at this car and fix it and I paid him another hundred dollars they charge me to do what they did do to this car Consumer Response /* (3000, 20, 2022/08/08) */ I cannot keep on taking off work and drive my car back and forth there and it not be done it set there last time for 5 days just to repair the sunroof and that got repaired yeah but overheating still is this and so does Billy can oil I already spent out of pocket a thermostat and making money a total of $****** on a car that is not reliable I'm not happy with this car if it's going to be this way I really have my money back or put me in something else my check engine light still on and everything that's normal no

• Initial Complaint

  05/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bought a car from the dealer in April 2022. Dealer claimed that the engine was in good condition and offered warranty. After purchase, took car to mechanic who said that one of the cylinders in the engine was bad and needed extensive repair amounting to $**** or more. Returned to dealer, who took to his own mechanics who confirmed the issue. Dealer didn't offer any assistance with repair, even under the timeframe of the supposed warranty. Don't want the repair, don't want the car. Not asking for anything more than a refund at this point. Dealer still has possession of the vehicle. Requesting resolution.

• Initial Complaint

  11/03/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this company in May of 2021. Before the 60 day warranty was expired the transmission had failed. He lied twice saying it was fine. He took the car to a shop on August 9 2021. Since then he has given them a faulty transmission and has yet to get the car fixed. It has been nearly 3 months now. I have been left without a vehicle and with no idea as to when or if I will even get it back yet. I have been offered no rental vehicle either. I want my money back in full. This is beyond ridiculous.

  Business response

  12/22/2021

  Business Response /* (1000, 8, 2021/11/21) */ The vehicle was taken to 2 different shops and both concluded that nothing was wrong with the transmission. We will take the vehicle to a 3rd shop on Tuesday and customer is welcome to examine the receipts from all shops. Consumer Response /* (3000, 10, 2021/11/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have spoken to the shop. Who said it most definitely was not fine. You then gave them another busted transmission. You also owe them $*** before they'll even release the car back to you. The only reason you would be taking it to a different shop is because the owner of the shop that the car has sat at since August told you to come pick up all 5 or 6 vehicles by 11/17/21 because they had sat there for so long without transmissions. Nice try though.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩