Business ProfileforMoore Water & Air

Purchased a (refurbished) water softener with Moore in July 2022. Everything was installed and as far as I was aware, no issues. I was told the water should fill the tank about halfway (approx 1.5-2 foot high). Water level stayed very high, closer to the top. I was not aware this is not how the appliance is supposed to function. April 2024 the water started overflowing when I added salt. Had a technician come out and tell me a new tank was needed as mine was cracked. He left and said I would get a call when the new tank was in and they were ready to schedule the installation. Several weeks later, I get an automated text on a Friday evening confirming my appointment for that Saturday morning. I called to ask if that was a mistake, but they informed me they went ahead and scheduled the installation. I was able to be home for the appointment and the technician was unable to get the tank in. He asked how long I had been having the issue and I explained everything from the date of installation. He told me that the tank likely never worked. Several business days later, I still had no contact as to when the tank would be installed (it was sitting in my basement in a box while the softener was shut off). I called to ask for a refund, as the purpose I had for buying the tank was for less stress on appliances (something they told me during the sale). Each day I called, I was told I’d get a call back that day. That never happened until approximately 6 weeks later. I called daily or every other day to get information or answers or help, and they offered to install a new system. I explained that due to my issues getting ahold of them and lack of communication I was not interested. During one conversation with a manager, I explained that I was told the system never worked. He looked into my notes to see which tech told me that and told me this man “was blown up overseas, so you can’t always trust what he says.” I spent $4331.53 for an appliance that still does not work.