Business ProfileforHall's Culligan Water

I should have known from the start. This is gonna be a bad relationship. Upon installation, I had a leak under my kitchen sink from the RO system I had installed. They came out the next day and fixed it when I was left with my brand new cabinet Ruined inside. I shook it off and continued service with them for a few more years. Recently, I had my filters in that same RO system replaced and the technician accident pulled out my drain tube from my dishwasher. I didn’t find out until I ran the dishwasher that night and had water flooding out from underneath it. There was no way it could be my dishwasher fault. It was only four years old and I never had a problem with it. Supervisor came out the next morning to see where this leak was coming from and that is when we figured out it was the drain to, that had been pulled out. They immediately said it was not their fault, but if the technician hadn’t pulled the tube this wouldn’t have happened. They wanted me to file a home insurance claim and I asked why because it was their fault. I was informed I would be hearing from a general manager later that day. I never heard from him. On Monday, I texted the supervisor that came out on Friday And he immediately denied Saying I was gonna get a call back that day. Fast forward to me finally getting a hold of the general manager. I told him I’ve already dried up everything and I am in the process of replacing my flooring that I thankfully had some left over all. I asked him to do was take care of my furniture that have been ruined because of the flood. That was a table that I’ve had for about 20 years and the Finish on the top was ruined. He agreed to fixing it and I would supply a quote. After I gave him a quote, he dodged me for weeks. After two months, he finally came back and said that the claim had been denied that it wasn’t their fault. He said there had been an investigation, even though I had never heard from anyone And the only thing he could do was offer me a $250 credit.