Business ProfileforPella Products of Kansas

Transaction Date: 9/26/23 Paid: $ 1,443.00 (deposit) My request: Pella Products of Kansas must provide the window I ordered and pay for it be installed OR refund my deposit and I will order a window from a different vendor and arrange for them to take their window once it is removed. Nature of dispute: company provided written Proposal 8/30/23 for window unit with fixed window in center plus single-hung window on each side. I had subsequent phone conversations with Sales Representative, **** **********, and confirmed I needed double-hung, not single-hung, windows. The reason as explained to **** over several phone calls was simple: The bottom of window opening is less than a foot from living room floor and from front porch. Double-hung windows would allow for upper sash to be opened for ventilation and covered by movable half-screen in upper position less prone to damage. However, **** ultimately placed order on 10/30/23 “at risk” without providing me opportunity to review revised Proposal or signing it, thus no written contract. The window was delivered in December to Dodge City Pella store and my contractor installed it on January 4, 2024. I reside in another state and did not have opportunity to drive 6 hours and inspect it prior to installation. I expected it to be what I had ordered when discussing it with ****. I did not receive revised Proposal dated 10/27/2023 until **** emailed it 1/5/24 and it did NOT specify double-hung windows with half-screens. Company has not tried to resolve issue: I called and emailed **** several times, but company not responding to my requests to discuss. Instead, corporate office in Wichita, Kansas, is sending me statements with balance due $1,734.82 for window I did not order. We last spoke on 1/24/24 and he told me Sales Manager would return following week and call me. Still no call or email yet. My next step bedside BBB complaint is contacting my credit card provider and dispute the charge (deposit) from 9/26/2023.