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Complaint Details
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Initial Complaint
05/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Woodbridge Home Solutions When we purchased all the windows and doors we wee told that they are all 100 % lifetime warranty. I had called their service dept and was told that someone will call to set up the repair of our screens and doors. A tech name Keith had called and said that he could repair but would be cheaper to do it myself for it may be he would be unable to get parts due to if the Manufacturer was still in business. Now of course I was a bit confused for like I explained to the tech as far as we are concerned Woodbridge is the manufacturer. So right away the warranty was a lie, and his attitude was even worse. I called Woodbridge and talked to a nice person on the phone but she doesn't deal with anything because she just answers he phone but she told me she would send my information to whomever is the service manager . I have not heard from them since. It has been going on a week. I am beginning to think these guys are a *****.
Business response
05/22/2023
We have been trying to reach this customer to schedule service but have been unsuccessful.Initial Complaint
07/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The salesman was great, the windows function as stated they would. However, we were told that the warranty covered 100% of the windows. I called the warranty department about the problem, and at that time it was set up to be fixed when the living room windows were installed. They came out to finish installing the last 3 windows in the living room. I told the installer at that time, but he knew already to look at it as the warranty dept had notified him of the problem, that the kitchen window would not lock, and it still does not lock. He stated he would let them know they needed to come out and replace it, he was told this May 20, 2022. I have called the warranty dept back this past week ( the first week of July, 2022) I have called numerous, numerous times and would leave messages, no one has ever called me back. My house is not secure at night because the kitchen window cannot be locked.Business response
08/09/2022
Business Response /* (1000, 5, 2022/07/14) */ Service was completed on 7/13 confirmed by our GM Delvin ***. Consumer Response /* (2000, 10, 2022/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a call from woodbridge home solutions on 7/13/2022 and the gentleman did apologize for the situation and said he did see were I had called and was not sure why they did not call me. He said he could have a repair man there at 430 pm they arrived and repaired all the issues I had with the 3 windowsInitial Complaint
09/26/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
In 2017 Woodbridge Homes salesman came and gave us a great sales pitch about how great qualitity their windows were. How they would reduce our energy costs due to how poor our current windows where and how great theirs are. He said the monthly savings would cover the cost of the monthly payment. So we went with them and had them replace every window in the house. They then called a year later to see how satisfied we were and if we would be interested in doors or siding. I told them we were not happy that you could hear outside with the windows closed and there was no energy savings. They have now sent two different reps to my house one to say that his installation team did nothing wrong and then a tech that came out this year and said that they were not shimmed right and there was a gap in the windows letting air in. So after 4 years of owning the windows that were not installed properly and causing my utilities to go up and not down like promised.Business response
10/18/2021
Business Response /* (1000, 6, 2021/10/06) */ We have been in contact with Mr. ******** and will be working towards resolving any issues within the next few days.
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.