ComplaintsforBg Mobile Mechanic, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was referred to ******* ****** at BG Mobile Mechanic. He was supposed to take a motor from my old jeep and put it in my new Jeep. This started on April 14,2022. This man has been paid in full and I still have yet to get my vehicle. I have texted this man several times and he will not text me back. I have driven up to the shop and spoken to him and person and he always gives me the run around saying it will be ready in a couple of days. Here it is, 3 months later and I still have no vehicle. The last time I was able to speak to him, he told me he was working out a few bugs and it would be ready by the night (he was going to stay late and ensure that) I still do not have my vehicle. I paid this man to put a motor in my jeep and was quoted $1,700 for that. When I went to pay, I was charged close to $2,000 because he took the liberty of fixing other things that I did NOT agree to. I am still without a jeep that I have already paid for. I think this is extremely unprofessional on his behalf. He hasn't communicated with me during this whole process. I have had to play phone tag and make trips to try and catch him at his job to try and figure out the status of my vehicle. I do have two invoices (one in which I was quoted the $1,700 and the other where he had fixed other things without my permission) I just want my jeep fixed and be running correctly like I paid for.Business response
08/10/2022
Due to pending litigation, I cannot comment on this issue at this time
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.