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ComplaintsforKnox County Ambulance Service
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This incident began after I was involved in a car accident, and EMS was called onto the scene. When EMS talked to me, I told them I was fine that I didn't need any help. So the EMS professional on the scene then had me a sign a denial of service form, as I did not need help (to clarify no services were rendered; they didnt even make any physical contact with me, nor was I the one to call them). Fast forward a month later, I receive a bill that is incorrectly displayed on the bill. The bill is for a "***** RESPONSE FEE", however this is incorrect as a ***** is for "Ambulance response and treatment, no transport", where as I received no treatment. I believe their practice is likely to just send bills regardless of the individual situation per person of an accident, even when one is not warrented. So I emailed back and forth for a while to try and get this bill dismissed as I did not receive any service, but with no luck. So I tried to get my auto insurance to cover it, since typically auto insurance covers medical related bills for auto accidents. However, even my insurance would not cover it as there was no medical treatment or transportation documented or received. Also to note even my insurance reps were perplexed as to why I was being charged, with one stating that they have never seen someone charged when no services were given. This whole situation paints an immoral picture to people, and tells me that what I should have done is simply wasted EMS's resources and time, and had them take me to the hospital, so ultimately insurance would have just covered it, however I knew I did not need help, as I was very lucky in the situation, so I opted to not receive any help. I ask you, is this really the message we want to tell people? Waste professional time and resources to save yourself some money? I just want justice for this situation; I want my bill dismissed, nothing more, nothing less.Business response
07/01/2024
This matter has been resolved with the patient in this complaint. Communication with the patient has been made and the matter has been solved. Knox county ambulance service has made restitution with this patient.Customer response
07/01/2024
Better Business Bureau:
I have reviewed the response. EMS had called me told me they were dismissing the bill, so all should be good now, so long as I don't receive another notice for the bill.
Sincerely,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.