ComplaintsforKYGUNCO/ Kentucky Gun Co.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Started off very poorly, i was hung up on, had my email blocked and constant issues trying to even PURCHASE this item, which was a 79.99 DK20 20GA, complete dangerous disaster of a gun, poor metal to the point it was dangerous, firing pin broke in under 2 boxes of standard federal 20GA, trigger stuck and broke not long after that, i get tossed from the "manufacturer" back to the seller and i'm tired of it! I've wasted time, my calls aren't being picked up or nothing. I've already begun chargeback procedures as my email was blocked and i cannot get in touch with ANYONE. I will return them this dangerous POS if they send me a label, but i will not pay a cent, it's a borderline pipe bomb. This brand of turkish guns will get someone killed, seriously. I will never do business w/ this "company" again. They owe me my 80 dollars, and should stop carrying this brand before someone dies.

  

  Business response

  05/23/2024

  ********, thank you for reaching out regarding your recent purchase with us. We greatly apologize for all the inconvenience this may have caused. We did not know you were experiencing any issues with this ******* until this review came through. The only contact we have is making a replacement order for the ******* due to ***** taking a while for this to be delivered to your dealer. KYGUNCO has not blocked your phone number or email address from contacting us. These firearms were sold at an extremely low rate and were sent all over the United States. We have not heard of any issues like this until now. If you have any questions or concerns, please contact me at *************   

• Initial Complaint

  05/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a ******** ************* ***** ****** and when I went to make sure it would eject a round and rechamber, it didn't. The bolt gets stuck forward and you have to pry it open almost every single time. I used 2 different types of magazines and two different types of ammo to no avail. They all have the same issue. I did absolutely nothing to firearm besides to try to use it. I tried to email the company and, I got no response. I called there customer service on May the 3rd and sat on hold for 3 hours with zero human communication. I just want to ship this back to them and get my money back. Also tried to call them today on May the 4th and they are open for business based on there hours and the calls won't even go through, just someone saying there open today (May 4th) but will be closing 3pm.

  

  Business response

  05/16/2024

  ******, 

  We greatly apologize this ******** is having issues. Usually when the firearm is taken home from the FFL dealer, we try to have the manufacture fix this issue first before offering a return label. After hearing back from my purchasing team, I sent you an email on 05/13 around noon offering to get this firearm back to us for a full refund. Once the firearm is back in our possession, we will issue a full refund to your original card. I greatly apologize you were unable to get ahold of us during our business hours, I will look into why you could never get through. If you have any questions or concerns, please contact me at ********************** 

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a FN 509 cc Edge they shot this gun multiple times. Then proceeded to tell me it was the manufacture. Said they would send a replacement. Would be 1-2 weeks, I said that was fine. One week went by so I called and spoke with a guy there, He said they just received the new firearm. They would send it out the next day. Today I get a phone call from Danelle that they received the old firearm and they would clean it and send it back to me. So I asked when they said they would get me a replacement and now what has changed? They are back tracking to just clean the old one and send it back to me. Not standing behind their word is not trust worthy while spending 1300 dollars with them. So now I am weeks out to get the same gun I could have cleaned myself. Could have told me up front they weren’t going to get me a replacement that they would just clean it.

  

  Business response

  02/02/2023

  The firearm purchased from us was an FN 509 CC Edge. We were under the impression this firearm was very dirty and had carbon build up. Once the firearm arrived at KYGUNCO, we immediately inspected the firearm to determine if we were able to fix the issue or if we needed to send this model back to the factory. The condition of the FN 509 when it arrived at KYGUNCO was immaculate. The firearm did not have residue or carbon build up. We had our gunsmith look at this firearm to confirm that as well. Although we didn’t find anything defective with the firearm, we cleaned it and contacted the customer to explain what was going on. Our ETA from FN extended to over 60 days. Since the firearm was still brand new and freshly cleaned, we decided there was nothing wrong with this firearm and offered it back to the customer at no additional cost for shipping or extra payment. We did apologize for the inconvenience and even offered to keep our order open with FN along with offering a full refund to the customer. – Neither of the choses were chosen and the customer asked us to send the firearm back to them. We complied and sent the freshly cleaned, brand new in box, firearm back to the customer. 

• Initial Complaint

  06/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Order #****-****-***** was put in and paid for 5/30/22. Order is still on processing status. ******* should have delivered item already. Requested cancellation of order and immediate reimbursement a day or two ago without avail or acknowledgment of my request.

  

  Business response

  06/10/2022

  *****,
                  I want to apologize for not receiving your email request to cancel your order. We are more than happy to cancel this order and issue a full refund back to you. We did send you an email to inform you that the item #****** for the ****** **** was logged into our system incorrectly. We do have these Taurus’ on order and they will arrive within 3 weeks. I do understand that since you have waited this long, that you might not want to wait any longer. Please email us at info@*******.com to resolve this issue with us. Again, I do apologize.

  Customer response

  06/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  ******* never provided me an email informing me of committing the mistake mentioned in your response to BBB.  I do not want to continue dealing with your bullshit.  Reimburse my money immediately.
  
  Regards,
  
  ***** *********

  

  Business response

  06/14/2022

  *****,

   

    We have cancelled that order and issued a full refund on your behalf. We do apologize for the delay in shipping and response. 

  Customer response

  06/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  i want to keep complaint open until I receive the reimbursement.  As of now, I have not received my money back.
  
  Regards,
  
  ***** *********

• Initial Complaint

  04/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I payed 234 for a gsg firefly. I had it shipped to **** *** ****.when I recived conformation that it had arrived after waiting an hour for my background check just for them to have them say ur denied. I want to know how I can get my money or product. Basically I walked out with nothing. I have reached out ro the company but no reply. I'm currently waiting for an appeal. **** ******* said they would hold the fun for 30-60 days. But the website said it would be sent back in 7 days

  

  Business response

  04/08/2022

  ********,

    We apologize that you were denied at your local dealer. We have responded back to your emails with a prepaid return label to provide to **** *** ****s. Once they receive the return label and ship the firearm back to us, we process the return and refund at that point. We do not process refunds until we have the product back at our facility. If you are having issues opening the attachment or forwarding that email to **** ***, please let us know and we can see if we can reach out to them for you.

• Initial Complaint

  07/19/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I bought a handgun from KyGunCo on July 8, 2021 (order number ******). KyGunCo has cashed my check, my local firearm dealer has sent in the required paperwork for the transaction. KyGunCo has indicated to me that "You are in line to ship", and then a week later indicated they do not have this item in stock. Selling products that are not in stock is not an acceptable behavior for online vendors. See the attached documented evidence. Please help resolve this case. Have the item delivered ASAP in factory new condition. Thanks!

  

  Business response

  07/19/2021

  We had this item logged in wrong and notified the customer once the issue was discovered. We have more on order and notified the customer that they would be in stock within the next 90-120 days. Attached is the email sent to the customer. Customer had the option of cancelling and getting a full refund or holding the order open. The customer had not followed up, so the order was held open. We are happy to fulfill the order once we have the item back in stock or we are able to issue a full refund to the customer.

  Customer response

  07/19/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Online vendors typically charger customer when they are ready to ship or have shipped item. It does not make sense to charge customer and then tell them the item is out of stock. KyGunCo needs to make it right by delivering in 1 month, not 3-4 months.
  
  Regards,
  
  ** *****

  Customer response

  08/11/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Kentucky Gun Company (KYGUNCO) advertised online for an item they did not have in stock (false advertisement). After I made the purchase and they promptly cashed my check, they told me this item was never in stock. They asked me to wait for 90-120 days for their next "fulfillment", essentially using customer fund to finance their back order. I said no, please refund. Customer service head **** ***** ******** promised repetitively that they would refund promptly, but 3 weeks has passed, no refund. Asked them to fedex the check, and they gave me a go-around again. Contacted company president/owner ******* ****** with no avail. I previously complained to BBB and KYGUNCO agreed to cancel order and refund. This is a new complaint because they have failed to refund. Please see my attachment for evidence. I request a refund]
  
  Regards,
  
  ****** *****

  

  Business response

  08/11/2021

  We spoke to the customer on 8/10/2021 regarding this issue. A refund check was mailed on 7/26/2021 and has not yet been cashed. Our accounting department verified the check number and the date the check was mailed. The customer stated he had not received any envelope or check with our red logo on it; we advised the customer that our refund checks do not have our red logo and look like a regular check. The customer requested that we resend the check with a tracking number. The refund check was reissued and a tracking number has been sent to the customer. Refund check is scheduled to be delivered on 8/12/2021.  

  Customer response

  08/12/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
  

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• Initial Complaint

  07/12/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a firearm from KY Gun Co on 7/07/2021 order # ****** The firearm I received was a completely different model and I know that since I was supposed to check the rifle before completing the ffl that they will claim that I cannot get a refund but I didn’t purchase the rifle they sent me I purchased the one I chose online and since I didn’t receive the product I chose to buy for over 1300$ I want a refund or the proper parts to make the rifle the way it was intended. If the rifle wasn’t available then they shouldn’t have advertised it. Something told me to go with a more reputable site but they had the right firearm at the right price. 1300 bucks is a lot to not get what you paid for. Will not recommend this place to anyone unless they can do the honest thing and make it right.

  

  Business response

  07/15/2021

  We have attempted to contact the customer via email to determine if they received the incorrect model/item. As of now, the customer has not responded. Once we are able to determine if the incorrect model/item was received, we will be able to proceed with this issue.

  Customer response

  07/15/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I tried to be fair and give the benefit of the doubt, but when I was basically told I can’t read and that the company who makes the rifle is responsible for their lack of honesty was the final straw. Quite frankly it was insulting. I have all the proof posted here that this is not the rifle I was shown online and not the rifle I THOUGHT I was purchasing. I have warned the manufacturer of this companies shady business dealings. I will file a false advertisement suit unless something is done about this. I politely asked for the sights foregrip and muzzle brake that was intended with the rifle that doesn’t even include the different stock and grip and charging handle but I can live without that so I didn’t ask for those I just wanted to be able to shoot the gun I paid 1300 dollars for but I guess it will take a lawsuit to get it on the range. you by law deceived me and then basically told me I’m stupid and can’t read. I guess you don’t assume I have recipes and everything? I will never order here again. 
  Regards,
  
  **** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩