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Find a Location

Boyd's Auto Service, LLC has 1 locations, listed below.

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    Business ProfileforBoyd's Auto Service, LLC

    Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    390 US Highway 68 W, Benton, KY 42025-7033
    BBB File Opened:
    4/1/2019
    Years in Business:
    9
    Business Started:
    6/16/2015
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Gary Boyd, Owner
    • Mrs. Susan Boyd, Owner
    Contact Information

    Principal

    • Mr. Gary Boyd, Owner
    • Mrs. Susan Boyd, Owner

    Customer Contact

    • Mr. Gary Boyd, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/24/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Complaint Details Unavailable

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ashley M

    1 star

    01/10/2024

    LONG STORY SHORT...The mechanic at Boyd's was having trouble putting my transmission in and I guess didn't want to ask for help and he jammed the transmission in which caused the evap line to break, oil pressure sensor to break & the fuel line brackets to break, along with some other stuff. AND COME TO FIND OUT THE MAIN REASON I NEEDED A NEW STARTER WAS BECAUSE BOYD'S MESSED IT UP WHILE PUTTING MY NEW TRANSMISSION IN! The starter failed because the misaligned transmission, and they knew that but of course they were not going to admit that that's what it was since I had to take my vehicle back there for THEM TO FIX the evap lines, fuel line brackets, etc. (Boyd's had to pay the other mechanic I went to for replacing my oil pressure sensor and filter) So, They knew they messed up and were going to fix it. I took my Tahoe back to Boyd's the next day & they fixed what they messed up (free of charge, of course) And I asked for a refund for my starter & labor putting it on (I didn't even know I was getting the starter put on in the first place) and I only needed it because they messed it up putting the transmission in wrong. And Gary told me No, he want not going to refund me. He tried to blame it on something else. But the funny thing is there was nothing wrong with the starter before I took it and I have pictures and video proof of everything that was damaged. The starter & labor, with tax included was $410.22. Gary didn't want to be out anymore money than he already was because of having to pay the other mechanic to replace a few things on my car and then having to pay one of his mechanics to come in on a Saturday to fix my car & out all the "parts". That's not how you run a business and I would be ashamed. Not to mention, NO ONE EVER CALLED ME FROM BOYD'S to apologize for the mess up and inconvenience (I was without a car for a while). DON'T EVER TAKE YOUR VEHICLE TO THIS PLACE

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