Customer ReviewsforBoyd's Auto Service, LLC

LONG STORY SHORT...The mechanic at Boyd's was having trouble putting my transmission in and I guess didn't want to ask for help and he jammed the transmission in which caused the evap line to break, oil pressure sensor to break & the fuel line brackets to break, along with some other stuff. AND COME TO FIND OUT THE MAIN REASON I NEEDED A NEW STARTER WAS BECAUSE BOYD'S MESSED IT UP WHILE PUTTING MY NEW TRANSMISSION IN! The starter failed because the misaligned transmission, and they knew that but of course they were not going to admit that that's what it was since I had to take my vehicle back there for THEM TO FIX the evap lines, fuel line brackets, etc. (Boyd's had to pay the other mechanic I went to for replacing my oil pressure sensor and filter) So, They knew they messed up and were going to fix it. I took my Tahoe back to Boyd's the next day & they fixed what they messed up (free of charge, of course) And I asked for a refund for my starter & labor putting it on (I didn't even know I was getting the starter put on in the first place) and I only needed it because they messed it up putting the transmission in wrong. And Gary told me No, he want not going to refund me. He tried to blame it on something else. But the funny thing is there was nothing wrong with the starter before I took it and I have pictures and video proof of everything that was damaged. The starter & labor, with tax included was $410.22. Gary didn't want to be out anymore money than he already was because of having to pay the other mechanic to replace a few things on my car and then having to pay one of his mechanics to come in on a Saturday to fix my car & out all the "parts". That's not how you run a business and I would be ashamed. Not to mention, NO ONE EVER CALLED ME FROM BOYD'S to apologize for the mess up and inconvenience (I was without a car for a while). DON'T EVER TAKE YOUR VEHICLE TO THIS PLACE

We brought our vehicle in to have a coil pack and rear wheel sensor replaced we received a phone call saying the vehicle was finished we went to pick the vehicle up paid $540 went to leave and the vehicle wouldn’t go over 10 mph they lied to us said everything was fixed and fine we discovered the vehicle was stuck in limp mode wasn’t like that when we dropped it off mind you we drove it all the way there from Calvert city doing 80 mph only had a slight miss. We came back asked why the vehicle was only going 10 mph the gentleman said he got it into limp mode admitted it to us and said he can’t fix it nor will he fix it now the vehicle is broken down in a parking lot in draffenville and we have to have it towed and god knows how much we will have to pay to fix whatever they messed up.. I’ve never heard of someone doing that to someone’s vehicle. Charge us $540 and now the car won’t even drive we didn’t bring it in in limp mode they put the vehicle into limp mode and refused to help with towing with answers nothing. We feel taken advantaged of and quite frankly robbed.