ComplaintsforRoman's Repair Center
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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
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usiness response
07/25/2022
Upon receiving the complaint from this customer we reached out to him and asked that he come in and bring his pressure washer back to us, in which he agreed. We have offered and are willing to work with this customer to ensure he is satisfied with the service he received. At this time we are just waiting for the customer to bring the unit back to us so we can rectify the situation.
--Roman's Repair Center
Customer response
08/02/2022
Better Business Bureau:
I have been out of town and unable to return to the dealer with the equipment. I believe for all the trouble they have caused it would be better for them to pick up the equipment and return it to me when it has been restored to the condition it was prior to their misuse of my power washer.
Regards,
**** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.