3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ronnie D
1 star03/29/2024
Would give Zero stars if possible. I paid there full asking price for a vehicle, Scheduled transport for the following day & they sold it to someone else for more money immediately. Poor customer service, Won’t call back or respond to voicemails. They were caught in a lie numerous times just to tell me to “ Do what I have to do, But they sold the vehicle I had already purchased to someone else the very next day “ Bad business practice and will not stick to there word. Run far away from this lousy dealer who will choose profit over doing what’s right any chance they get.Review from Tonia P
1 star07/14/2022
My husband and I purchased a new 2022 Nissan Rouge from Jim Johnson's on Thursday July 7th. We had the vehicle in mind to look at for the price it was online, there was nothing that said msrp on it, therefore we went with intentions of looking at the vehicle for the price online. When we got there it was $5000 more online and they said it was msrp price online, I showed them the post and how it did not have msrp listed anywhere on it. Against my better judgment we went ahead and purchased the vehicle. Saturday the Automatic Emergency Braking light came on and continued coming on Sunday. We researched it online and found that it has been an issue on these vehicles. We messaged the salesman and explained the situation, he told us to bring it in Monday. We took it in and the service department said they reset it and it should be fine. I asked what if it comes back on, since this is an issue with some of these vehicles, He just said it shouldn't. So I went inside to talk to the salesman to ask what my options are if it continues, the only option he gave was to trade it in. I was not okay with this answer because I know they lose value as soon as it's driven if the lot. I asked to speak to a manager and was taken to the front desk where I was told "it won't happen again", "we never see it happening again". I continued to express my concern was "what options I have if it does continue to happen"! The answer I got from *** **** who may or may not be a manager was "cars are made by men, not God"! Another gentleman explained that Nissan buys back if the problem happens 3 times in a year! I'm not understanding why it took 3 people and so much time to get an answer to my question. I was not rude, and I continued to explain that to me, that's a lot of money to spend on a vehicle that I may have to trade in and I didn't want to lose my down payment. I just want people to be aware of the way business is done at Jim Johnson.
Jim Johnson Nissan Hyundai Response
07/21/2022
Mrs. *****, we apologize for any inconvenience this issue may have caused. After our conversation with you, we believe all your issues have now been taken care of. We appreciate your business and look forward to working with you in the future.Review from Anthony S
1 star03/10/2022
I will never go to this business again and encourage anyone else not to either. We took it in thinking we had all the warranties to cover our air conditioner that hasn't worked since Day 1. Well apparently the warranty did not cover it cause the damage was done by a rock. But seeing how we have never had air conditioning you would think an exception could be made. Or at the very least take care of your new customers and offer some sort of discount. Instead I get told to contact my insurance company. And repairs will cost over $1100. This has been reported to Hyundai by me personally. We can't determine where the rock damage might have come from. Seeing how I have never had working air conditioning how do we know it wasn't damaged in transport to the dealer. In this case I know both the dealer and Hyundai have insurance too. Instead I get told I am responsible on a brand new car.
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