Business ProfileforRed River Gorge Cabin Rentals, LLC

I recently booked a 2 night stay with Red River Gorge Cabin Rentals for a quiet get away. Unfortunately my Grandma went on ******* before Christmas and started declining rapidly on the 27th. Given the circumstances and wanting to be with her, I reached out to cancel my reservations due to the rapid decline of my Grandma. Originally, when I spoke with them, the best they could do was reopen the cabin availability and could give me half of my money back if it was booked by someone else. When I called to explain that she was declining quicker than we expected, they stated the best they could do would be to let me book in 30 days but I had to book right that moment. I obviously could not reschedule at this time due to the situation, stress, emotions, etc. I explained unfortunately I cannot plan death but their values of the way they run their business is unethical! I hope and pray they never experience the loss of a loved one around the holiday. Apparently these crooked individuals have no heart or humanity within them to understand what a family goes through when losing a very near and dear family member. I am more than appalled and I will NEVER book with this company. They are crooked and only care about THEIR money! Absolutely horrible! When I asked given these circumstances, would they consider refunding my money. They said unfortunately the owner of this cabin was the one who implemented this policy. They wouldn’t even reach out to ask! So unless you’re God and can predict a death, I wouldn’t book with these crooked individuals. Unethical, crooked, unjust, and quite appalling!