ComplaintsforSutton's Leisure Time, Inc.
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Complaint Details
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Initial Complaint
07/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a pool and to have it installed. I had a lot of issues with the pool. Was not level My husband had to level it up. Got a hole in my pool in less than a year. Mike told me he would replace the liner and install the new one I have every documentation on file of what it said to me through messenger. He lied to me. I would like my new liner and it installed for free like I was told paid almost $5,000 to him. If you need proof I can print out the documentation and send to you just let me know where. If any questions please email at ***************************** PH# ************.Business response
07/06/2022
I told her I would repair a 1 yr old pool, but at the survey of the pool it was level. We looked inside the pool and noticed a hole. It had washed allot of her sand out from under her liner and washed the inside cove as well as the outside cove away. I told her it wasn't the install. It was a hole in the liner which caused the damage. She made it seem that it always was like that. She wants a free liner from us since she didn't patch the hole which must have happened awhile ago. It was not the company who put the hole in the liner.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.