ComplaintsforSouthern Motors
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Complaint Details
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Initial Complaint
12/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Sold me a truck with a rotted frame, overwhelmed with rust and decay.Business response
12/18/2023
We have every vehicle inspected per pictures attached the frame on this vehicle is in good shape no issues. Customer is confusing rust on rocker panels below doors which is common on most trucks and not attached or part of a frame or structure on vehicles. This common on 16 year old vehicles. This is about a $300 fix to replace Rocker panels . Vehicles are SOLD AS-IS and customer inspected vehicle before purchase. We are sorry they would report something like this but open to any conversations about this matter. We have not been contacted from customer of any issues . Just this BBB complaint. Also this is kentucky clean and clear title. also we have no service department at our dealerships and all vehicles purchased from new car dealers that we resale.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.