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Complaint Details
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Initial Complaint
07/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Contracted with Phil C**** from Custom Concrete in April of 2021 to install a foundation. When he arrived he said he would not do it based on the plans we had, which he had reviewed before quoting the job. We took the plans to a different architect and asked him to review. He said structure was designed poorly and would be a hazard in heavy snow conditions. We worked with another contractor to create new up to code drawings. In Nov 2021 we worked with Phil and signed another contract to dig and install a 32’ x 44’ foundation for our garage. It is now July of 2022 and our foundation is still not completed. We have called and texted occasionally he will respond working out of town will get there next week. Normally texts and calls go without response. Does not call or show up. We paid him half down to get this job locked in and completed. When he does schedule, the weather is calling for rain when he schedules, any little bit of rain is used as an excuse to not come out and do the work.Business response
08/07/2022
I am working on ************ job at the moment. It will be complete as soon as weather permits
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Contact Information
3522 Lipscomb Rd
Covington, KY 41015-2482
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.