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Find a Location

Foundation Solutions of Northern Kentucky has 1 locations, listed below.

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    Business ProfileforFoundation Solutions of Northern Kentucky

    Foundation Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 4/10/2023

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Foundation Solutions of Northern Kentucky offers foundation and waterproofing services.

    Business Details

    Location of This Business
    3513 Latonia Ave, Covington, KY 41015-1378
    BBB File Opened:
    8/5/2010
    Years in Business:
    14
    Business Started:
    2/16/2010
    Accredited Since:
    4/10/2023
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Wayne Terry, Owner
    Contact Information

    Principal

    • Mr. Wayne Terry, Owner

    Customer Contact

    • Mr. Wayne Terry, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Mark C

    1 star

    01/20/2023

    Wayne T**** is extremely unprofessional. Our realtor referred us to him to repair some cracks in the foundation of a house we are selling. Wayne was nice on the phone. However, when he came to our home and evaluate the foundation, he came in and was extremely rude. He made us very uncomfortable and when we started to call the realtor who referred him, he got really loud, raising his voice, and yelling for us to hang up on her. As we backed away, he kept getting closer, getting really loud and yelling. We will NOT be using him EVER again and our realtor said she would never recommend him to any of her clients again. It's unbelievable how rude and uncomfortable this situation was. He must be mentally unstable or something. Please have multiple people around if you ever deal with him. He sounded manic and unpredictable.

    Foundation Solutions of Northern Kentucky Response

    01/21/2023

    Wow!! I really am amazed at this . I was called to give a price on repairing two cracks in a foundation. When I arrived I told the home owner how we would repair the cracks, at that point she told me she didnt want to make the repairs this way because she didnt want to possibly cause the potential buyer to ask more questions . It was clear to me at this point that these people were trying to hide a structure problem .Let me make this perfectly clear. I am not interested in covering up a structural issue. After we talked and the foundation cracks she wanted to discuss a crack in the floor. Now I was telling her I would not grind this level and cover it with carpet . I told her to get a flooring company. I did this because this person wanted me to make these cosmetic repairs and tell everyone in involved that their foundation is fine. I tried to gracefully bow out but she persisted to try to get me to address these problems in the manner that she wanted a cheap cover up and a clean bill of health . In short they in reality they need around $25,000.00. In foundation repairs to stop this house from sinking. She wanted me to do cheap cosmetic repairs and to say everything if fine. Thats never going to happen. The discussion did get heated I did not scream at this woman I did however raise my voice for that I do and did apologize for getting elevated. And if any realtor doesnt want to use our company because Im gonna be honest then they can take there business down the street. Dont call me if you dont want a real solution or the truth. Her statements about our meeting hover between lies and gross exaggeration.

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