Business ProfileforBlair Technology Group, LLC

I recently had a highly disappointing experience with Blair Tech after purchasing a refurbished ******** laptop advertised as being in "Like New Excellent Condition." Unfortunately, the product I received was far from what was promised. Here are the issues I encountered:1. Defective Backlit Keyboard: Only a few keys (7, 8, U, K, and M) lit up, while the rest remained dark.2. False Advertising: The laptop was advertised as having a touchscreen, but the model I received was not a touchscreen.3. Worn-out Trackpad and Keys: The trackpad and several keys showed significant wear and tear.4. Exterior Scuffs: Noticeable scuffs were present on the exterior casing.5. Suspicious Software: The laptop came with pre-installed software, including questionable apps like ManyCam, raising serious security concerns.Despite these significant issues, the company's response was insufficient. I had to insist on a full refund, as their policies were misleading. Their product listing page advertised free returns, but their seller page stated a $15 return shipping fee for items with free shipping. This inconsistency is misleading and should be addressed.I am baffled as to how such a product could pass quality assurance checks. This isn't the way to run a sustainable business. Misleading customers and delivering products that do not meet advertised standards will ultimately harm your reputation and customer base.This experience has been a significant waste of my time and effort.

We sincerely apologize for the issue. We immediately offered you a free label to return the item since you were not satisfied. According to ******'s rules, we will issue a full refund if the item is returned correctly. We have been trying to help you with this issue.