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Find a Location

Graceland Portable Buildings has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforGraceland Portable Buildings

    Portable Buildings
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 28 Customer Reviews

    Customer Complaints

    45 complaints closed in last 3 years

    15 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/13/2008

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Graceland Portable Buildings provides Rent-To-Own portable buildings, delivery, set-up and financial options as well as cash sales to residential & commercial customers.

    Products & Services

    Express Storage Buildings

    Business Details

    Location of This Business
    P O Box 642, Cunningham, KY 42035
    BBB File Opened:
    3/13/2008
    Years in Business:
    17
    Business Started:
    3/1/2007
    Business Started Locally:
    3/1/2007
    Business Incorporated:
    5/17/2007
    Accredited Since:
    3/13/2008
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:30 PM
    T:
    8:00 AM - 4:30 PM
    W:
    8:00 AM - 4:30 PM
    Th:
    8:00 AM - 4:30 PM
    F:
    8:00 AM - 4:30 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Brad Doll, Chief Marketing Officer
    Contact Information

    Customer Contact

    • Mr. Brad Doll, Chief Marketing Officer
    Additional Contact Information

    Fax Numbers

    • (270) 642-2450
      Other Fax

    Email Addresses

    Website Addresses

    Customer Complaints

    45 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/11/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    Purchased a shed from East Carolina ********* *** of Jacksonville, a franchise of Graceland Portable buildings. Upon receipt of the shed it was noted by delivery driver that paint had been thrown throughout the interior of the shed and looked like it had been vandalized. After making complaint directly with Graceland Portable buildings the dealer had told them that the paint was in there before purchase which we had not seen. Sales person never walked through shed with us during our appointment and implemented high pressure sales tactics by accepting a walk in customer during our appointment that wanted to purchase the same shed. It is going to cost approximately $600 dollars to remove thrown paint and refinish the interior of the shed to prevent damage from damages and deterioration from removal of protective barrier. Company offered $250 and a hush wavier saying we are happy with remediation or that we would liable to pay $500 for a change order and removal of current shed. Additionally my name was spelled incorrectly on contract which my wife pointed out to the sales person, we were told that would be fixed later and that issue was also not remedied.
    Read More

    Customer Reviews

    28 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Trevor J

    1 star

    05/29/2024

    Overpriced, Extremely Inexpensively made, and if you were to follow the contract and not breach building you are making it to a home you technically can't run power or water. In Short I've had my building since 2020 I'm slowly building it but haven't nearly completed yet, my problem is that over a year ago I fell behind more than 3 months and they came to repo my home. They would have took all my belongings and materials however, due to I was not there at the time my mom lives next door and she came out to stop the man and find out how much to get the payments back on track. The man had cut all my Strap Tie Downs, He didn't fix them when he left even tho the building is on contract so if something happened now it would be his negligence. The installer also left a critical spot on the down the hill portion of my beams without a pillar when he installed instead of leaving the pillar he said he had to leave on the high side inner beam. I voiced my concerns to Graceland finally a month ago and they told me they would call me I haven't heard from them , they also informed me that I will be paying for them to come reinstall it more than likely. Terrible experience I owe a little over 2k on a way over priced 19k building and I wish I would have built my own home from scratch, I will be so happy and relieved if and when I get this building paid off!

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