![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMako Appliance & Mattress 1587
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My husband and I purchased a fridge and stove from Mako Appliances in Danville, KY from their sales man, *****. We were told there was a 90 day warranty associated with all appliances. If an appliance had to be exchanged then the warranty renewed for another 90 days. Since July 3, 2022, we have received 4 fridges and 2 stoves from Mako and no resolve in appliances that don't work for a total of $1626.48 (financing through *****). They have even gone as far to delete invoices for replacement appliances. Example: We currently have a ******* fridge from them but they "have no record" of it. ******* and his *** was the one who delivered in back in August. We have also had 3 different repair men to our home and they have no record of that. It was never the same guy as they let them go within 2 weeks of hiring them. So I have no working fridge and a partial working stove. They refuse to honor their warranty, fix the problems, switch out the appliances or refund us so we can go and get working appliances. I just want a refund so I may get working appliances. *note- they have closed their stores several times over that past few years to get away from their warranty.Initial Complaint
09/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I went to Mako Appliance and put $200 down a a washer/dryer set. I was planning on paying the remainder of the balance within a few weeks but my finances have not allowed it. I have contacted the company and asked for my money back because I cannot come up with the remainder and they refuse to give me my money back. They said it's company policy but I did not receive a product it was just a down payment.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.