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          Find a Location

          Piles Chevrolet & Buick, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePiles Chevrolet & Buick, Inc.

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            30 Ferguson Blvd

            Dry Ridge, KY 41035-8635

            Visit Website
            Email this Business
            (859) 824-3337

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            Customer Reviews

            1.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/1/2010

            Years in Business: 68

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Piles Chevrolet & Buick, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              30 Ferguson Blvd, Dry Ridge, KY 41035-8635
              Email this Business
              BBB File Opened:
              3/8/2005
              Years in Business:
              68
              Business Started:
              1/1/1956
              Business Incorporated:
              6/30/1964
              Accredited Since:
              9/1/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Piles GM
              • Piles Oldsmobile
              • Piles Pontiac
              • Piles Chevrolet-Olds-Pontiac-Buick-Geo, Inc. (FORMER)
              • Piles Buick
              Hours of Operation

              Sales

              M:
              8:00 AM - 8:00 AM
              T:
              8:00 AM - 8:00 AM
              W:
              8:00 AM - 8:00 AM
              Th:
              8:00 AM - 8:00 AM
              F:
              8:00 AM - 8:00 AM
              Sa:
              8:00 AM - 6:00 PM
              Su:
              Closed

              Service

              M:
              7:30 AM - 6:00 PM
              T:
              7:30 AM - 6:00 PM
              W:
              7:30 AM - 6:00 PM
              Th:
              7:30 AM - 6:00 PM
              F:
              7:30 AM - 6:00 PM
              Sa:
              8:00 AM - 3:00 PM
              Su:
              Closed

              Parts

              M:
              7:30 AM - 6:00 PM
              T:
              7:30 AM - 6:00 PM
              W:
              7:30 AM - 6:00 PM
              Th:
              7:30 AM - 6:00 PM
              F:
              7:30 AM - 6:00 PM
              Sa:
              8:00 AM - 3:00 PM
              Su:
              Closed
              Business Management
              • Mr. William Piles, President
              • Mr. Randy Mann, General Sales Manager
              Contact Information

              Principal

              • Mr. William Piles, President

              Customer Contact

              • Mr. Buck Walter, General Manager & V.P.
              • Mr. William Piles, President
              • Mr. Steve Davis, Service Manager
              • Mr. Randy Mann, General Sales Manager
              Additional Contact Information

              Fax Numbers

              • (859) 824-6088
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/17/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              I noticed an inquiry on my Credit Report from Piles Chevrolet in Dry Ridge, KY pulled on March 15th of 2024. I have had no contact with Piles about purchasing a vehicle in 2024 whatsoever. I called to ask about it and was told I would get a call back. The finance manager, ***** ****, called me back and admitted a hard inquiry was done by mistake he had no record of why it was done but admitted his name was on it, so he was the one that pulled it. He had no recollection of doing so or why and he apologized. He said my info was still in the computer from 2021 so I asked him to delete it right away and to report to the Credit Agencies that the inquiry was a mistake. He said he would see what he could do and that was almost a week ago and I have not heard back. I filed a dispute with the credit bureau and got a reply that the credit was in fact pulled so they would no remove the inquiry. I am trying to buy a house!
              Read More
              Read 4 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Patrick C.

              01/10/2024

              I bought a truck from Piles. Found out later that there was SEVERE structural damage reported on it prior to my purchase. Under Kentucky law Ky. Rev. Stat. § 186A.540 Piles was supposed to disclose this in writing prior to purchase. They failed to due so and now won’t reason with my requests. Make sure you ask for the auto check or carfax from them before you sign any type of agreement. They boast about integrity but can’t admit when they messed up and own up to it. I will never recommend anyone purchase from here.

              Piles Chevrolet & Buick, Inc. Response

              01/12/2024

              The auto check does read " Auction announced as structural damage " and does list it as severe. The title was not branded. The date of this entry on AutoCheck is 06/17/2020 and again on 6/24/2020.Piles Chevrolet took possession of this vehicle on 01/26/2022,We inspect all of are vehicles that we offer for retail. There were no issues with the frame. Every vehicle we have for sale has a free AutoCheck available for anyone to see. KRS 186.540 does say if a dealer has direct knowledge which results in a $2,000 repair and that occurred while in the dealers possession that a written disclosure must be provided to the purchaser and a signature acknowledging the disclosure of damage. We clearly did not have possession of this vehicle. I have verified this with the legal counsel of K.A.D.A ( Ky. automobile dealers association ). I have offered to look at Mr. Caudill's truck for possible trade in and offer fair market value based on condition and miles. Mr Caudill indicated to me that a dealer or dealers were only offering $2,000 for trade-in and that low offer is based on structural damage listed on AutoCheck . I will again offer to get a value on his truck based on fair market value and the condition of the truck
              Read 1 More Customer Review

              Local BBB

              BBB serving Greater Kentucky and South Central Indiana

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