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ComplaintsforVillas Of Pine Valley
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have tried to get in contact multiple times with the property manager about an exterminator and bug issues and I don’t hear anything back. We pay for an exterminator every month but they never come out to our apartment and spray.Business response
07/09/2024
Complaint *********
Hello
I received a complaint from a resident through you back on May 28th, 2024. I tried to reply, but there is no where for me to be able to do that. At the top of my MESSAGE screen, it says NO REPLY NECESSARY, so I had no idea how to handle this!
This message was sent on May 28, 2024. ********** ********** took over this property on May 20, 2024. She and her spouse both reached out to me on the same day as the complaint was filed. Extermination was secured on our first day as the management company and the company was there to spray on June 3rd. They sprayed EVERY unit on the outside, and ever vacant on the inside. They will be spraying again on the 2nd Tuesday of each month, this month they will be hitting not only THIS unit, but EVERY occupied unit on the property. This will continue monthly.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.