ComplaintsforSantek Waste Services
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Complaint Details
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Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company is now known as republic services. The number they provide to contact is false, it goes to a fake recording and tells you to dial a different number after making you think they can't hear you. You call the next number, it tells you it's not business hours but it clearly states on the website they are open. They removed 1 of my cans this morning with notice and I pay for 2 can service.Business response
11/14/2023
We apologize for any inconvienences and the confusion. We do not see any removals for the account and have a replacement container already scheduled for delivery. Our Customer Resourse Center can be reached by phone at ************, on line at ************************* or though the Republic Services free mobile application that is available on Google play and Apple store. The original Santek phone number has been switched over to our Customer Center and does have a prerecorded message before sending you through the automated ststem. Currently it is set up for our Thanksgiving Holiday schedule, and we apologize again if the recording you heard was not accurate. We will ensure the message is newly recorded in the future.
Thank you for your feedback, consideration, and patience while we correct this for you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.