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Complaint Details
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Initial Complaint
04/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
While the business apparently represents collections for many county detention facilities across the U.S., their invoice(s) are inaccurate, undetailed, provide no method of contact or recourse if the recipient feels that they have been incorrectly charged. The letter mailed is simply signed by the correctional facility represented. If one chooses to attempt to pay the invoice, they are routed to a ".net" website to enter payment information with no indication of security of information. I was billed for being released from jail on 1/26/2024. I was not incarcerated as of 1/26/2024. I was billed for 259.00 USD which included a $30 "service charge". At the website ("**********t"), my total due was now 274.00 USD with no explanation as to why. This is poor business management and to the individuals they are dealing with, they are not doing so in good faith. The business stated in a previous complaint that one can contest possible erroneous charges from the business. However, at no time do they provide the recipient of their random invoices with "how" to do that, as good business would dictate. they only include that you will receive "further judgement" if you do not pay. This seems illegitimate, and for all intents and purposes, a scam.
Business response
04/19/2024
Thank you for the feedback. The invoices that ******** sends on behalf of detention facilities are designed by the facilities themselves and the balances on those invoices come from the detention facilities' commissary systems. Please contact your detention facility to dispute any charges listed. The **********t website is hosted and maintained by ************, and the site is audited as fully compliant for Payment Card Industry (PCI) security standards.Initial Complaint
04/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Some reason my fiance is being charged $313 dollars for expenses while he was incarcerated for 5 days well he was bonded out for 1055 dollars full cash I'm just taken back that I can receive a letter 3 weeks after he has been in there saying he owes that much but with no further explanation to said expenses. Just the address and account number to sent a money order or certified check. Payment details CR NUMBER ******* RELEASE DATE 03/07/23 INMATE ID ***** AMOUNT DUE 298.00 or 313.00 if I look online . Due April 13.2023 received tr he letter April 8.2023 Seems very much like a scamBusiness response
04/10/2023
AdventFS is a billing agent for Nelson County Correctional Facility. We simply mail invoices of total inmate balances on their behalf for county jail expenses, which may including booking, housing and other incidental expenses, as allowed by KY law. Please contact the correctional facility for an itemized list of all expenses incurred, and you have the right, under KY law, to dispute those charges with the facility as warranted.Initial Complaint
03/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called the number that was on my bill trying to get a break down if my bill. The person who asked the phone said his name was *** and he couldn't give me a break down of my bill. I asked him for his full name and employee number he refused to give it to me. I asked again he still refused. It doesn't make since if you sending out bills toa person you should be able to to give them a breakdown of what was provided.Business response
03/20/2023
Adventfs provides a billing service for many county jails across the country. Advent only receives and presents a total amount owed to the correctional facility at the time of a detainee's release. The correctional facilities are required to provide detainees an itemized statement of charges (booking, housing, medical, etc.) at the time of release, and the facility should be able to provide this to the detainee upon request. But as simply the billing statement mailing provider, Adventfs does not receive and cannot provide that detailed information.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.