Customer ReviewsforThe Gutter Magician of Northern Kentucky, Inc.

Our gutters and downspouts are about 20 years old. Downspouts were the major issue with damage to them. Improper drainage needed to be addressed. We looked at several companies and products and decided that this company provided the best product. The gutter protector was the best design we saw and was very well made. This was important because we recently had birds building nests IN THE GUTTERS, which caused the downspout to clog and overflow. Apparently, this area has been invaded by a species that nest in gutters and vents causing a lot of damage. The new system is larger made of better quality than the original material. The company was able to do the installation in 2 weeks. We are confident that all of the issues have been solved.

Thank you for your business ***************!

From start to finish, the secretaries, sales team, installation team, and owner were professional, courteous, and made the entire process extremely easy. I was completely in the dark prior to , and the sales man was the most knowledgeable out of every estimate I had received. The price I was quoted was actually under most other companies, and after actually seeing the system in action, the quality is incomparable. thank you Gutter Magician.

Thank you for your business!

Gutter Magician did an excellent job from start to finish from the estimate to the completion of the install. They were very professional, responsive and an all around great company to do business with. There were a few times the job had to be rescheduled due to rain and the VP of the company personally called to reschedule and to ensure that we were taken care of. I really like the overall quality and durability of the product and that it’s made in the USA and that the gutter system is custom built onsite the day of the install. Thank you Adam and Doug for your service and customer care.

Thank you for your kind words and thank you for your business

We hired them back in July 2023 to repair soffit & replace gutters. They did the inspection, they determined what needed to be repaired and wrote the contact accordingly. We did not think to try and inspect ourselves. The only disclosure regarding the soffit repair was that the new soffit width might be different than the existing soffit width. 6 months later, birds in the soffit again, called them and got terrible response from owner. Turns out that side of the house was covered in contract but NOT that same side of the porch roof. Even though that side of the porch roof had new gutters installed, the soffit was not addressed. First the owner speculated that we told them not to do a small portion of the porch roof soffit repair to save money even though we had new gutters installed there. That was not true. Then he said we were just trying to get something free. I said it wasn't free, we paid 8k. He laughingly said it was $8400. Prior to this conversation, he sent this text: Its as simple as this. If you want us to install those other parts of the house we can. But we are not coming out to do free work for you or service areas of your house because of wild life problems that has nothing to do with the scope of the work that we performed. I honestly cant believe this is even a conversation or you are being remotely serious So now we have to pay someone else for a small job that will be hard to get someone to come out for. As long as you don't need any follow-up, they are probably fine, but their reactions to concerns and complaints are mean and insulting.

If I had the ability to send an attachment of this contract I would. First of all, we installed an entire house full of gutters and downspouts and gutter protection hoods on top of the gutters. We also installed Siding/Trim(also known as fascia cover and soffit wrap on 2 of the 5 gutter runs. Not sure why the customer only wanted to do 2 of the 5 gutter runs with the Trim work but that is how the contract was written up. Its clearly states that we are ONLY installing 2 of the 5 gutter runs with TRIM work. That is what we charged this customer for and this is what they paid for. This work happened back in July of 2023. They signed the Completion Certificate(which I also can add as an attachment if I could) stating they were happy and satisfied with the work performed and they happily paid the balance. Cathy calls 4 days ago and says birds are nesting in one of her soffits. So I sent my service tech out to take a look at it. The birds are nesting in one the three Eaves/Soffits that we did not touch or perform any scope of work on. So I told her there the only way to fix this or prevent birds from nesting here is to have us install new Fascia Cover and Soffit Wrap on these other three areas. She lost her mind and says we should do these three areas for free and why didn't we do these areas in the first place. I said I have no idea maybe because you didn't want to spend the $ I guess. I said did you sign this contract stating that we aren't touching these areas she said 'yes but Isn't that convenient that the contract protects you on this matter.' Lets put this in another context. This is like a homeowner buying and paying for new windows from a window company on the front of the house ONLY. Then 6 months later having a leak on a window in the back of the house. Then calling the window company out to look at a leak on the back of the house. The window company tells you well we did not install these windows they are original to the house. We can service it but we have to charge you a non warranty related service charge or we can replace the windows at this price. Then the homeowner loses their mind on the window company and says you should service these windows or replace these windows for free. Window company would laugh and say well that isn't going to happen. Then that homeowner puts a bad review on ******* BBB and **** on that innocent window company. It is customers like this that make me want to sell my business, cash out and do something else. This can't be any more straight forward than how I just laid this out, especially if you could see the contract and completion certificate.

Had new gutters installed in early October by The Gutter Magician of Northern **.. Everyone I dealt with, from the canvaser, the salesman, the office, the owner, the guy who made the gutters, and the installers were very professional. I previously had issues with water seepage in my basement during heavy rains but after the gutters were installed those issues have gone away. My basement remains dry. They showed up on time and cleaned up when they left leaving no signs they were even there except for new gutters. *********************

Thank you for your business!