ComplaintsforNueby
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
July 6, 2024 $28. Ordered a toy that arrived defective. I ask for an address to return the item 3 times. Finally sent me an address in China. I bought this from Nueby.com. No place did it indicate a China return. It came from ****** **. I am suppose to get a full refund. Not only do they want me to return to China at my expense but for me to expect a deductiuon for shippinf in the first place.Initial Complaint
12/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a Cat Fountain on Nov. 8, 2023. As of today DEcember 11, 2023 I have not received the fountain. eceipt from Nueby Receipt #********* AMOUNT PAID $69.99 DATE PAID Nov 8, 2023, 5:21:47 PM PAYMENT METHOD Mastercard - **** SUMMARY Order $69.99 Amount charged $69.99 I checked with USPS they have not received the item as of yet. The order number: nb ******Business response
12/14/2023
We have actively updated you of the status of your order. We asked if you want a free replacement or a refund and you opted for a refund. You have been refunded.Initial Complaint
08/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a leather purse on 8/2/23. Item sent 3 weeks later in a garbage bag with tape on it. Product mailed from ******** ***** **. Product advertised as leather purse, but what I received was faux leather or pleather. It was of poor quality and very tacky. I paid a total of $47.99. I have contacted the company three times. They told me to send back the purse to China. I only deal with companies in the United States of America. I feel it is unfair that a company that is located in the United States requests that I mail a product to China to get a refund. I feel this is unfair and false advertising. I would like to return the product in the United States of America for a full refund. I will never purchase from Nueby again. I have requested the assistance of the Better Business Bureau in resolving my issue with this company. Please help!Initial Complaint
08/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a theft proof back pack. I paid $49.99 for the bag. I was told I would receive the bag in 7-10 business days. I have not received my bag and they are not responding to my e mails. I would like a refund because I need the bag for a trip overseas and I don’t think I will receive it in time. Order # *** ****** Neuby Thank you, ******* ******Initial Complaint
07/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Bought a rc robot as a gift for my son. His birthday was on the 4th of July. I bought it on the last week of June and and 5 minutes after I bought it I called them to cancel it because I realized I would not get it in time. NO they said it was already being processed. Send it back when you get it and we will give you a full refund. $27 and change. The day I received it, I return to sender. Sent it back through mailbox unlimited. They say they never received the package and I get no refund til they do. I'm sure this isn't the first time this has happened with them.Initial Complaint
07/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Return Requested on order *********. Their return # ******. They state they are a US business but require the return be sent to ***** which cost $35-$60. The item cost $98.99 and the return policy on the website says the item doesn't need to be shipped back. ****************, ****************. There are links to both of these pages on the product's order page ****************.Business response
07/12/2023
Hi *****, this is your email to us:
***** *******
Jun 25 12:43
To:
Nueby
Show more
I recently purchased a tennis smart sensor as a gift. My husband tried it out but didn't find it to be helpful or tracking his swings correctly. I would like to request a refund. Please tell me the process. The order number is *********.
Thank you,
***** *******We give full refund damage products. You are scamming a business for small penny just because your husband didn't find that the product was not helpful. If that is the case, he might want to change hobby or get into a different sports rather than scamming small businesses.
Customer response
07/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.They are still not addressing the online written refund policy and instead being argumentative and bullying to try and get me to drop the claim.
Regards,
***** *******
Initial Complaint
03/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchase made online on 3/22/23 Total: $22.99 Breathable beach shoes After sending several emails and calling them they have not tried to resolve the issue. Order number: ********* Tracking #**********************Initial Complaint
12/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 2 scarves on 11/26/2022. The package never arrived. I have sent several emails notifying them that the package never arrived and requesting a refund. All I get is emails back. I tried to call them and got voicemail saying emails are the quickest way to get a refund.Initial Complaint
12/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered 2 leather bags from this company on October 27, 2022. I paid 97.98 dollars. Their customer support sent email to me. It may take 2 to 9 business days to receive the items from their warehouse due to limited staff working. I received the 2 bags on November 8, 2022. When I get chance to check this 2 bags I found that they are different from the pictures showing in their website. I didn’t like the quality of the bags so that I contact the customer support through the email. I told them I don’t like the quality of the bags, I want return them. They refused me to return the bags. I thought I am still in the one month period then I sent the bags followed address on the package where they sent to me. The address is ******** **** ****** ***** **** ******** ** *****. According to USPS tracking No: **********************, they received 2 bags on Wednesday, 23 November, 2022, 13:45 in ** *********** ******* *****. Then I sent email to ask Customer Support to return my money, they refused to refund my money. They gave me address somewhere in ***** and told me to send the two bags to address in ***** while they have already received the two bags in their Shipping Department in *** ****. I don’t care where is the source of their merchandise came from. I am sure the items from their warehouse in the US. Otherwise they will take months to get here from outside country. Please help me to solve the problems, I want this company refund 97.98 dollar to me as soon as possible.Initial Complaint
12/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
11/26/2022 $27.99 Shipping Yun Express, allow 3 business days for tracking info ****************** I contacted them on Dec 9, 2022 and they have sent USPS tracking number. They shipped Dec 9th after being contacted. Their shipping information stated 3-9 business days.Business response
12/29/2022
Order was delivered on Dec 15. Here is the link: *************************/Track*************************************************
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Customer Complaints Summary
30 total complaints in the last 3 years.
2 complaints closed in the last 12 months.