Customer ReviewsforNueby

 i could give this company 0 stars i would. They sold me a humingbird feeder and did not provide enough flowers for the product to be used. I have been emailing for several weeks and they told me they couldnt fix the issue unless i sent pics of the product. I had a hard time getting pics because this was a gift for my father who lives in another state and is an 80 year old man who doesnt know much about texting and such. I finally got some pictures of the product with the missing flowers and sent them to them as they requested. This was there response. Customer Support (Nueby) May 29, 2024, 16:59 GMT-5 Hello *******?, Thanks for the photos! We see that what you received is exactly what we have on our listing. Here is the link: **************************************************** Feel free to contact us for further concerns and stay safe :) Regards, Alex Customer Support Nueby Life.*********** ******** ****************** How am i supposed to use an item that will not work correctly without all the flowers. They are crooks and based on their reviews im not the only one they got over on. This business needs to be shut down!!

BUYER BEWARE. THIS IS A TERRIBLE COMPANY This company plays bait and switch with their illegal actions. They promise free if it is not to your liking. I bought a size large jacket. It fit like a small. After numerous contacts with the company, they refused to take the return. They said I could have the jacket for half price because somehow they tried to blame me. Well, it still does not fit so I lost 50% of the money I spent and now have a useless jacket.

If I could leave 0 stars I would. Made the mistake of buying a Christmas gift from this company. Took forever to arrive because they are a Chinese company so it ships from China. Thankfully I ordered early enough it arrived in time for Christmas. Gave the gift and heard that the day after Christmas they tried to use it and it didn't work. Contacted Nueby and they responded saying because I didn't report the defective product within 7 days of receiving it they couldn't return or exchange it even though they claim a 30 day return policy. Apparently if you tell them what they sent you is junk that drops to 7 days. Do not do business with this company, believe all the horrible reviews online that I unfortunately found after it was too late.

They don’t honor their return policy. Do Not Buy From This Company. I bought toys for our grandkids, they arrived late, packaging was terrible, items were in boxes taped back together, and when I called to return, they said to do the return on line. I emailed them and heard back to take photos and send them. I did and they said just because the packaging was terrible, doesn’t mean the items don’t work. I refused any more communication with them and called my credit card company to dispute the entire purchase. The credit card company took back the charge from Nueby and I was refunded. Do Not Buy From This Company!

Do not order from this company it's says its from the usa it's china. I got a broken product and they won't fully refund me I can't get a live person or a response. even though their return policy states below. I filed a complaint with my credit card company and the ***. and BBB. Return Policy We believe in the quality of our products and want you to be completely satisfied with your purchase. That's why we offer a 30-day money back guarantee. If for any reason you are not completely satisfied with your purchase, you can request a full refund within 30 days of receiving your order. To be eligible for a refund, simply contact our customer service team within 30 days of receiving your order and let them know that you would like to request a refund. There is no need to return the product to us, and there are no hidden fees or charges. We will process your refund as soon as possible, and you will receive your money back in full. We understand that sometimes things just don't work out, and that's okay. We want you to feel confident and comfortable when you shop with us, knowing that your satisfaction is our top priority. Our 30-day money back guarantee gives you the peace of mind you need to make a purchase with confidence, knowing that if anything goes wrong, you can get a full refund. So go ahead and shop with confidence, knowing that you're covered by our 30-day money back guarantee. If you have any questions or concerns, please don’t hesitate to contact our customer service team at . We're always here to help.

DO NOT ORDER FROM THIS COMPANY. I BELIEVE THEY COULD BE FROM COMMUNIST CHINA. THEY TAKE FOR EVER TO SHIP PRODUCTS SO THAT WHEN YOU RUN OUT OF TIME AND REQUEST A RETURN, THEY REFUSE.

They do not honor their return policy, terrible products, terrible service. Don’t use them. The product I ordered did not look like the picture. Customer service said I can get a refund if I return it to China! The policy states full refunds and keep the product. Additionally, they want me to pay postage to China. They never disclosed they even ship from China. They are frauds, shop somewhere else

Ordered three radio control cars as gifts. One did not work, a second stopped working after one trial. Their customer service team emails responses intermittently and their phone number goes straight to voicemail. Their solution after multiple exchanges where they requested video of problem, greater details, I finally requested a refund in accordance with their refund policy and satisfaction guarantee published on their website. Their response was to have me pay to ship the items back to China abd promised a refund thereafter though their website says no need to return. I have no confidence they will honor anything and actually send a refund so I do not want to pay the additional costs of returning resulting in additional lost expense. Do NOT by from this company. They only look more respectable, but in my experience were not.

They got my money. I never got what I ordered