Business ProfileforSpirit Logistics Network, Inc

On 12/30/2022 ****** delivered and installed washer & dryer that we purchased on 12/27/2022. On 1/16/2023 noticed water stains on wall behind washer. After we put washer through a cycle we noticed water leaking from ceiling of our garage which is directly under our laundry room. Ceiling in garage appeared to be saturated and large amount of water on garage floor. The next day we notice carpet was wet in the adjoining bedroom and when we opened closet the carpet and everything that was in closet was soaked with water including a camera, attachments and case. Also when ****** came to install washer & Dryer they damaged the flooring in laundry room. We called ***** and they said they filed a claim with Spirit Logistics. They sent someone from ****** to assess damage and he told us to hire a plumber which we did. Plumber found that when ****** came out to install washer & dryer that they did not put the washer on the hose which caused the water to leak back into walls and underneath carpet and flooring. I called and emailed ****** to give them this information numerous times however they never responded. I was finally able to find a name and phone number from someone at Spirit Logistics and I submitted photos, copies of receipts, and 2 estimates however I have still not received any information on what or if they are willing to cover any of the work and if so when it will be initiated. I have extensive water damage and moisture behind my walls, ceiling, and carpet. Since it has been over a month since the installation of my washer & dryer I am very concerned about mold. I feel like the longer it sits with nothing being done about the bigger the chance that we will have a huge mold problem. We really need someone to help us. The claim # with Spirit Logistics; ********* Washer & dryer purchased under husband’s name, ****** *******