ComplaintsforA Plus Appliance & Repair

• Initial Complaint

  04/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My parents Refrigerator motor kept running. Called A+ Appliance Repair. They came out and diagnosed it to be a bad baffle motor. Replaced and charged 475.00 Once motor turned back on when they left, it ran all night and all the next morning. Called A+ Appliance again. They came out and said nothing was wrong. This is pure theft!!! They did not fix anything!!! Called another appliance company and they came out and diagnosed a different issue and fixed it for 100 dollars.

  

  Business response

  04/18/2024

  We did return because we return on all issues . We never said nothing was wrong . We told customer we had to adjust the duct motor inside the refrigerator . They watched us as we did this . We explained we had to adjust it . And out of curiosity what was this 100.00 other repair . What did this other company diagnose because we diagnosed the ice being at the motor it was a bad motor not opening correctly . I would like info of what the other company did to repair this issue then I will move forward on this complaint if it is a completed repair that could have fixed the icing up around the duct motor . And again we always tell customers what we have done . And again in this case they watched us do our adjustment and even commented about realizing what we are doing because we had to pop the motor in good to stop the incorrect air flow . This part was an expensive and needed part . But if they send me what other company did for only 100.00 then I will look at next step on  doing this depending on what they done . We also offered to come back out to look again and customer refused they said no there not letting us . In some cases it has to be checked multiple times if a part that is the candidate is replaced . But they refused us coming out . And then accuse us of stealing on complaint . We always answer phones and resolve issues .and if there's a problem we return to issue until it's resolveded . All of our conversations are recorded from my office , ide love to handle this in a civil manor . But we need more info on what was going on . From the candidate that fixed the icing up  

  Customer response

  04/22/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  For one, it is amazingly incoherent. I’m not sure this person was sober when writing this response. 
  

  We have had two appliance companies out and they have both stated the same problem that the second company fixed. Both have stated that what the first business A+ appliance repair supposedly fixed did not need to be fixed and did not solve the issue at hand.

   

  A refund is due because you were trying to steal from elderly people by Repairing something that did not need repairing only so you can keep coming out again and again charging 

  A refund is due because we have two other companies in agreement that what A+ appliance repair  ‘fixed’ was not the cause of the problem

  Sincerely,
  
  **** ********

  

  Business response

  04/30/2024

  I can refund labor and again apologize for any issues . The part is non returnable . So we can only refund on the labor . Which is 200.00 even . We normally need up to 30 days to process and get this refund shipped directly to you . Or if you paid with a credit card. Then we refund it to the credit card . And that takes only 14 days total . If interested in refund we can do we will start process. 

  Customer response

  05/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

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• Initial Complaint

  09/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The dryer repairman came to my home late on 9/3/21. I didn't have an appointment but their company called me back right before 7 pm letting me know they could be out to my house that night. Seemed odd but I allowed it. Although the repairman was nice he didn't repair anything and actually made things worse. I paid him a check for $89.50 which was their service call amount. He then deposited that check electronically and it came out of my account on 9/7/21. He then turned around and deposited the check AGAIN changing the cents amount by 30 cents more at a bank location and it came out of my account again on 9/14/21. So not only did he claim nothing was wrong with my dryer but he greased it up for me to help with sound but he couldn't get it back together and said I would need to buy more clips which would cost me well over $100 when he clearly was the one who caused the clips to stop working because they worked fine before he arrived but then they deposited my check TWICE!

  

  Business response

  09/19/2021

  My second resolution to customer for the complaint
  
  I had no ideal that was the check was mobile deposited ,and I fully offered a refund on amount no problem. I addressed the situation as soon as I saw your notification, to resolve, but even after I offered to do that I received a BBB complaint that states the dryer was not working , so I explained to them it was working and I tested all wheels , pulley bearings, blower housing ,and I ohm the motor , and anytime a dryer is noisy it is a locked up pulley , blower wheel and not likely , but a bad motor . The clips on the top plate , I fully addressed to you , showed you the price I was paying at a local distributor , but you found them on the internet very low priced and I agreed for you to get them , I just wanted you all to get a great deal . But I offered that because the clips where so easy to install they just pop in . On the check I never avoided your information , I fully addressed to resolve the situation , I had no ideal that even after doing that that I would Get a BBB complaint over a month later . After I offered the refund . Total accident but from the beginning we where trying to help you . Send me your address and I’ll send you the money if they didn’t reverse the check . I apologize again , I had no intention to gain a BBB complaint. Once I get your address I’ll post your check immediately
  
  Rob

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