ComplaintsforSAS Tactical Brakes
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Complaint Details
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Initial Complaint
06/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Sas tactical advertised and promised slide milling to be performed and completed within 4 to 6 weeks. 6 months later my work still had not been performed. The company rarely responds to emails and has no public phone number. I requested my parts and money be returned to me. The parts were returned two weeks after I requested them. Sas tactical refuses to refund my money. They have been doing this to hundreds of people.Initial Complaint
02/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Original purchase was made in March of 2022. My equipment shipped in late May/early June per the advised shipping time on the company website. Work time was estimate to take between 10-12 weeks from the time of placing the order. The website advised that due to issues with the workshop that there may be several weeks delay in finishing the work. I contacted the owner in November of 2023 and was told that I would have my product in hand if not in December than definitely early in January. As of today's date, 2/17/2023, my order number is still listed as awaiting the work to be done. This delay is beyond reasonable expectation.Initial Complaint
12/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I initially purchased a slide milling service for an HK VP9 slide on 14-March-2022. I was told that the turn- around was between 8-12 weeks or so and to watch their website for updates. Ive waited and watched and after 16 weeks i reached back out to get an update since the site didnt update with my order number and i was told to wait a couple more weeks. I reached out aproximately 10 times and its been 9 months with responses like "just keep checking the site." (The site seems to only update every 20 or so days with no new information). I asked for a refund and return of my slide and they said they cant refund me because its been longer than 60 days. I am irate and just want the service completed now, or a return of my slide with a full refund.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.