ComplaintsforRussell Remodeling & Construction

• Initial Complaint

  07/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired Jason R****** of Russell Remodeling and Construction to replace the floor boards, posts, stairs, rail of existing wood deck. He wasn't properly licensed at first for the city of Independence. He told me we didn't need a permit. After the completion of the work and I saw how poorly constructed the deck was, I pursued getting a permit. He resisted at first but did complete the process and got the permit. Once the permit was issued I was then able to get the deck inspected. It failed inspection due to improper spacing of the posts. There are many other constructions issues. He did not replace the hand rails even though the original deck had hand rails, he did not build the steps properly and I have recently found out that should have failed the inspection as well. The wood is full of knots with nails poking thru various sections. The floor boards are improperly laid and will have to be removed. Because he did such faulty work, the whole deck will need to be torn down and replaced completely. He did offer to make the repairs to get it to pass inspection and some of the issues I discussed though I did not share all of the issues yet with him. There is no way his work can be trusted. It is not safe to have nails popping thru right after construction. The floor boards are misaligned and present a tripping hazard besides the fact that some are 1/2 inch apart. Many of the corners are completely misaligned and poorly attached. Because his work is so poor and as a result I need to get a completely new deck, I am requesting a full refund of $5200. He was paid in full in good faith. Had I known we should have had it inspected prior to paying last payment, I would not have paid him in full. I am seeking a complete refund. I will then apply that to the purchase of a newly constructed deck from a reputable contractor.

  Business response

  07/28/2023

  We are sorry that your expectations were not met with the decking we replaced.  We will not give a full refund however, we will come back and fix the things that we have talked about.  Thank you!  

  Customer response

  08/02/2023

  The quality of work Russell Construction did cannot be trusted. He left our deck in a state that failed inspection as well as presenting hazards with uneven flooring and nails sticking out. Other contractors have viewed the deck and suggested that the entire deck needs to be torn down and rebuilt because pulling up the faulty floor boards would comprise the integrity and safety of the structure.  He didn't use a solid piece of floor board. Instead he used two pieces that are not joined properly and are tripping hazards.  He also used poor quality wood that has holes in some of the areas as well as deep splits and large knotholes. Even though he offered to get the deck to pass inspection, that is not acceptable due to the lack of quality of his work and his lack of ability to build a hazard free deck.

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