Customer ReviewsforA Debt Coach Credit Counseling Service, Inc.

On our first call, Jason fumbled through his script but I didn't want to make any judgements. Maybe he was new or nervous or having a bad day. Jason had told me he would send all of the information over to me to review and scheduled a follow up call. Well, I read what was sent to me and it ended up being a contract that needed to be signed. Now, maybe A Debt Coach thinks that this is classified as information, but I do not. I was expecting an email with details of the conversation, not a contract to sign. Let's move on to the follow up call. I had decided that I wanted to do more research as I didn't love the vibe from the first phone call and thought that I needed to look into more companies and how the process works in general. Now I could have just ignored his call and ghosted him, but I know he is just an employee trying to collect a paycheck and I myself work in customer service and understand that people can be rude and mean so I wanted to just decline his offer respectfully. So when Jason asked me if I had time to review the paperwork, I told him I did but that I would prefer to not move forward at this time. To which he responded "well wait what happened?" Well nothing happened Jason, I scheduled an appointment to get information, I got it, and now I would like to move on. But instead of allowing me to tell him that, I was interrupted by Jason asked me "what is really going on here, no tell me what is actually going on, what other options do you have". I have nothing to owe Jason or this company as I did not agree to anything other than getting information, so I disconnected the call. If the interaction ended there, I may not be writing this review. However, Jason decided to then proceed to text me a sarcastic statement. Jason M******* Senior Debt Consultant - I am utterly disgusted at the clear attempt to prey on someone looking for relief on a huge thing in their life by attempting to tell them that they have no other options.