Customer ReviewsforAmerican Home Tech, LLC

Our process started in January with roofer to be a one day project. Started out with their old truck and trailer parked in our driveway that was leaking fluid and staining the drive. Did not tarp yard properly so debris and nails were everywhere. Forgot to do the shed and had to come back. Danage was done to the inside of our house - most ceiling vents came loose, and several fell out of the ceiling due to the workers slamming the packs of shingles down on the roof. Had our bathroom flood due to incorrect sealing and placement of the vents. Had to repair dry wall inside due to water that is already cracking out. Had to repair the dryer vent due to the pipe being forced through and came out in the laundry room lower than ceiling and had to redo my vent for dryer with cracked dry wall there that was never repaired. A bathroom vent fell and damaged my floor and ceiling - the drywall repair they did around that vent has cracked out so will need to be redone at my expense too. They bent my gutter guards beyond repair and had to come back and fix those. The roof looks wavy and the trim is a joke. It is now July and just finished settling with them for work that was not done and poor workmanship. Not that I wanted to but they put a lien on my house as well for holding payment.

****, Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused and are deeply committed to ensuring customer satisfaction.Our goal is always to provide quality service, and we are sorry that your experience did not meet your expectations.Regarding the debris, while we always use tarps and strive to clean up thoroughly, some debris is inevitably left after a roof build. We do our best to minimize this and ensure proper cleanup.Concerning the interior damage, we typically complete ***** roofs a day without such issues. The preexisting stress fractures and interior repairs suggest that your interior already had some problems. The strain of a roof replacement can reveal or exacerbate preexisting conditions. We did not "slam packs of shingles down on the roof" beyond the necessary handling for installation. The fact that your ceiling vents fell out indicates they may have been improperly secured before our work began. We offered multiple times to fix these issues but were often met with a lack of communication or were told not to worry about it, only to be contacted about it later.As for the flooded bathroom, this was another issue we attempted to fix. Initially, you informed us that you had already addressed the problem yourselves. However, it was brought back to our attention only once we attempted to collect payment. We promptly repaired the vent and tried to schedule the interior repairs. Unfortunately, we experienced almost two months of unresponsiveness on your part during our follow-up attempts.The gutter guards also presented a challenge. While there was an issue from the roof installation, we addressed it promptly. Although this shouldn't have happened initially, and it did take two trips, we believe we resolved it effectively and in a timely manner.A six-month process for insurance claims is not unheard of, especially when there are multiple issues to address. The bulk of the delay was due to unresponsiveness on your end, which significantly impacted our ability to complete the project in a timely manner.While we understand your frustrations, we believe our communication throughout the process was adequate. We were responsive and made multiple attempts to address your concerns.Despite the challenges, we remain committed to making things right. If there are any remaining issues directly related to the roof build, please reach out to us, and we will prioritize addressing them. Our intention is to leave you with a finished product that meets your expectations and stands as a testament to our commitment to quality.We value your feedback as it helps us improve our services and ensures that such issues are not repeated in the future.